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Unhappy with sofa purchased from charity shop

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  • ripplyuk
    ripplyuk Posts: 2,944 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    OP, I’d forget about the cleaning and take up the shop’s offer of a refund on Monday. You shouldn’t have to put up with someone else’s urine soaked cast-off. 

    If you need this particular model of sofa due to health problems, maybe a charity could help with the cost of buying a new one? I know the St. Vincent de Paul society helps with this sort of thing where I live. 
  • Carrot007
    Carrot007 Posts: 4,534 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 31 July 2021 at 6:28PM
    Sounds like someone used the charity's collection servicve rather than pay to take something to the tip.

    Unfortunatly if the problem is hidden such occurs. The charity are usually happy to lose out though (as they should for not checking it thoroughly).

  • 1977dave
    1977dave Posts: 90 Forumite
    Second Anniversary 10 Posts Name Dropper
    After about 20 hours of cleaning in total, I've given up. The smells have gone from the armrests but that could be the lavender oil, the back cushions went to the laundrette and dried outside, but the cushions have a weird smell and are still stained

    Contacted the shop who are going to collect it and refund me, as I don't want to be worrying every day or sniffing the couch wondering if the smells will come back, i'm £20 down from the cleaning but lesson learned and I have no sofa, but still have an ikea chair to sit in

    I'd rather have no sofa for now and I'll save up for a new one

    Thanks for your advice everyone
  • jon81uk
    jon81uk Posts: 3,895 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    1977dave said:
    After about 20 hours of cleaning in total, I've given up. The smells have gone from the armrests but that could be the lavender oil, the back cushions went to the laundrette and dried outside, but the cushions have a weird smell and are still stained

    Contacted the shop who are going to collect it and refund me, as I don't want to be worrying every day or sniffing the couch wondering if the smells will come back, i'm £20 down from the cleaning but lesson learned and I have no sofa, but still have an ikea chair to sit in

    I'd rather have no sofa for now and I'll save up for a new one

    Thanks for your advice everyone
    I would have taken it back long before spending £20 on cleaning!
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