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Packaged bank accounts

Jones19n
Posts: 1 Newbie
Hi I've put in a complaint about being mis sold a packaged bank account with the Halifax as they uphold I wasn't told about having to register a phone as I registered one a year later but they've advised its over 6 years ago so they don't have to consider the claim or complaint. My argument is when I phoned up to claim on the insurance I was told imy phone wasn't registered at no point was I told I could then complain I was only advised to now register the phone. I am about to escalate to ombudsman but wonder if its worth it.
Thanks
Nicky
Thanks
Nicky
0
Comments
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Jones19n said:Hi I've put in a complaint about being mis sold a packaged bank account with the Halifax as they uphold I wasn't told about having to register a phone as I registered one a year later but they've advised its over 6 years ago so they don't have to consider the claim or complaint. My argument is when I phoned up to claim on the insurance I was told imy phone wasn't registered at no point was I told I could then complain I was only advised to now register the phone. I am about to escalate to ombudsman but wonder if its worth it.
Thanks
Nicky1 -
Deleted_User said:Jones19n said:Hi I've put in a complaint about being mis sold a packaged bank account with the Halifax as they uphold I wasn't told about having to register a phone as I registered one a year later but they've advised its over 6 years ago so they don't have to consider the claim or complaint. My argument is when I phoned up to claim on the insurance I was told imy phone wasn't registered at no point was I told I could then complain I was only advised to now register the phone. I am about to escalate to ombudsman but wonder if its worth it.
Thanks
Nicky
0
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