EON BACKBILLING

Caldan

Hello I m just after peoples advice . Ive read every single post on the subject and im sure I am right but be gentle if im not 

We were with Eon  1 year and left to join Octopus 23rd July 2020 .. Eon fitted us a smart meter in December 2019 ..
Our on line bills were always fine in previous years ( been with eon on and off for 10 years) ..
After the smart meter was fitted we recieved one on line  bill stating dual fuel tariff in March 2020 .When we went on line  it didn't show the actual usage and when We queried it They apologised and said it was all lumped together on smart meter and we couldn't see the breakdowns  .. The useage charged matched our previous dual fuel amount for gas electricity so we assumed that it was both together and paid   We queried again in April 2020 that the smart meter was working right and again they said yes .

We left in July 2020 and asked for a final bill as we were in credit and .. They didn't oblige  so with the pandemic after ringing ( soul destroying) twice we assumed we d lost a bit of money but thought hey ho and wrote it off .. we recieved a sorry you are leaving letter and saying our final bill was delayed but would be with us soon in September 

On 12th July 2021 they emailed us a bill saying we haven't paid gas since 2019 ( we did as we got the readings up til the smart meter so could only be from Dec 2019 to leaving in July 2020 )  

Our last bill before this was Mar 2020 and was obviously incorrect now as  they said  it was for both fuels in one ..which they now say it wasn't 

I've stated backbilling means they can only charge 12 months from date of accurate bill ( July 12th 2021) so we owe from 12 7 20 to 23 7 20 when we left .. The bill is for 250 pounds so clearly going back much further .. They say that as they've billed us within 12 months of leaving they can charge back as far as owed . 

I've not even seen the bloody bill as our on line account closed the day we left so ive demanded a copy to be posted or emailed to us .. They have rang three times saying as they've explained they are right we need to pay ( they are becoming quite threatening) and they will re instate our old dd to take the money .. As we still are yet to see the bill ive told them they can't close the dispute.. But to summarise 

We took photos of their smart meter for octopus on moving and so there's no way it can add to 250 pounds 

Also ive said all communications must be emailed and until the bill lands we can't discuss it .. Theyve phoned 3 times 2 times on my phone once on husbands and im finding the calls quite pressured asking when we will be paying 

Sorry I've tried so hard to make it clear 

Reed_Richards

If you know the start readings that Octopus used (which are not necessarily the same as the readings you supplied) then Eon are obliged to base their final bill on those readings.  If you know what your readings were when the smart meter was fitted you should be able to do a calculation of how much money you would owe to Eon, backbilling notwithstanding.   

Caldan

Cheers we have photos of the readings and eon passed the wrong gas reading on to octopus they said we d used more (not much but enough to cause issues) .. so we are still to recieve an accurate bill that ofgem say we can work back 12 months from 

MWT

Caldan said:

Cheers we have photos of the readings and eon passed the wrong gas reading on to octopus they said we d used more (not much but enough to cause issues) .. so we are still to recieve an accurate bill that ofgem say we can work back 12 months from 

You have that backwards, the gaining supplier passes the reading back to the losing supplier after it gets checked and modified by the industry process, so odds are that slight higher reading is the industry approved figure...

MWT

I hope you take this one to the Ombudsman so we can all get a clear answer, but I suspect the ruling will be that you are due £30 compensation for the late final bill, but that they are entitled to bill back 12 months from the switch date.