NCP Season ticket refund

pebblecat

Hi, 

So pre Covid-19 I had a season ticket for the car park where I work. The car park is owned by NCP.
Having worked in the same company for quite some time I managed to get quite a good deal on a season ticket for the car park. 

When we went into lockdown last year I contacted NCP to see if I could put my season ticket on hold as I realised I wouldn’t be able to use the car park for some months. They offered to either cancel the ticket under normal Ts&Cs (so from 14 days post contact) or allow me to build up a credit voucher to be used from the date I returned to the office. The latter would cover from the date I stopped using the car park (13th March) and would enable me to keep hold of the bargain season ticket, but I would need to keep paying as normal. 
I went for the latter as it made more financial sense (overall saving of £100 plus future savings against the first option).
So I’m still not back in the office! Last month I contacted NCP to check that the agreement was still in place, etc. They then told me that they couldn’t honour the voucher option any more so would refund me instead which I reluctantly accepted but assumed that they would still honour this back to 13th March. They are only refunding me back to 7th April though as they are reverting back to their standard cancellation policy and are refusing to budge.

My question is, am I within my rights to demand a refund back to 13th March as that is what I was offered, even though the terms have changed? 

Sorry for long post!

Aylesbury_Duck

I think so, if those were the terms on offer when you accepted the voucher.  The trouble is, it sounds like you've now accepted their refund?

pebblecat

Hi.

I did accept it but when they offered it they didn’t state it would be under standard Ts and Cs. Their exact words were (per their email) “ cancel your ticket and obtain the refunds you have”. Which I interpreted as the value of the credit vouchers I had built up.

Looking at it now though perhaps I should have checked that’s what it meant before I accepted it. But should the onus be on me as the customer to clarify that?