British Gas Are you kidding me !

Crowhurl

British Gas what a joke !

Customer Service (if you can call it that) - just lie 

Direct Debit date - oh just forget that they take money when they feel like it (you try getting it back) 

And as for pricing (we have solar panels and are hardly in) - they set the amount based on previous bills 

Year 1 just over £90 - all fine
Year 2 - they put it down to £79 per month as in credit
Year 3 - back up to £90 with no explanation - once questioned we agreed to keep it there as price changes - 3 months later end of the month ( No Direct Debit Date) £153 per month 

They then apologised and put it back to £90  (no explanation or real apology) 
2 months later back to £154  (and a new Direct Debit date)  - no explanation/apology and they have continued to ignore all complaints 

So Good bye British Gas - as swapped today  and cancelled all billing 

Robin9

Hope you haven't jumped ship to someone worse.. To whom ? and whats' your actual annual consumption

tim_p

Crowhurl said:

British Gas what a joke !

Customer Service (if you can call it that) - just lie 

Direct Debit date - oh just forget that they take money when they feel like it (you try getting it back) 

And as for pricing (we have solar panels and are hardly in) - they set the amount based on previous bills 

Year 1 just over £90 - all fine
Year 2 - they put it down to £79 per month as in credit
Year 3 - back up to £90 with no explanation - once questioned we agreed to keep it there as price changes - 3 months later end of the month ( No Direct Debit Date) £153 per month 

They then apologised and put it back to £90  (no explanation or real apology) 
2 months later back to £154  (and a new Direct Debit date)  - no explanation/apology and they have continued to ignore all complaints 

So Good bye British Gas - as swapped today  and cancelled all billing 

Could do with some meter readings to be able to understand yours (or theirs) details on this. Without meter readings the £ means very little.