Virgin Money app doesnt work

Chrysalis

Hi, I used the online services with no problems, at the end of 2020, they decided to force people on to the app.

I have just tried to register, but when I enter the activation code after a long pause it says.

"somethings up

it may be a problem with the app, but check you are still connected to the internet and your signal is still strong.  Please give it another go later"

It links to an appoutage page but that just diverts me to a useless faq.

Is everyone else able to use the app ok?

glennevis

The android app is working ok for me. It was updated two days ago.
Have you checked you have the latest version installed?

[Deleted User]

Just logged in fine on Android 11 

cymruchris

All works well for me... You might need to give them a ring to resolve it if it hasn't sorted itself out by now...

alijg123

Chrysalis said:

Hi, I used the online services with no problems, at the end of 2020, they decided to force people on to the app.

I have just tried to register, but when I enter the activation code after a long pause it says.

"somethings up

it may be a problem with the app, but check you are still connected to the internet and your signal is still strong.  Please give it another go later"

It links to an appoutage page but that just diverts me to a useless faq.

Is everyone else able to use the app ok?

Hi, 

No, we cant use the App either - having the same problems as you.   
Contacted Virgin Money who told to delete and reinstall the App. 
Did this and now cannot even re-register accounts/details on the App as its not working. 
Contacted Virgin Money via Twitter and was told to email twitter@virginmoney.com advising of problems. 
Hopefully they will resolve it. 

born_again

What phone & version of Android are you using that can't get the APP to work?

GN_TDCI

Sometimes the connection can be faulty. Try without WiFi instead.

alijg123

born_again said:

What phone & version of Android are you using that can't get the APP to work?

GN_TDCI said:

Sometimes the connection can be faulty. Try without WiFi instead.

iPhone 11 - already tried without home internet on mobile data WiFi - also deleted app and reinstalled and still don’t work - virgin are investigating as they think it may be only a problem with iPhone users

cymruchris

alijg123 said:

born_again said:

What phone & version of Android are you using that can't get the APP to work?

GN_TDCI said:

Sometimes the connection can be faulty. Try without WiFi instead.

iPhone 11 - already tried without home internet on mobile data WiFi - also deleted app and reinstalled and still don’t work - virgin are investigating as they think it may be only a problem with iPhone users

Mines an iPhone X - and it’s all good here. We’ll be on the same OS, unless there’s some specific difference on the 11. No doubt they’ll soon let you know, and an update will be released in due course as they always do. (Not much use for the here and now though)