Big Motoring World pressurised selling addons - wasted 2.5 hrs

tasticz

cymruchris said:

sheslookinhot said:

I don’t accept car dealers will sell a car below cost. There will be a good margin for them. Then it’s down to the overall deal.

That's probably why they weren't selling the car in the first place to the OP, trying every which-way to avoid it. If it went for 'cash' they'd likely make next to nothing, and after overheads make a loss. They'd rather hang on to it, and sell it to another 'mug' who signed up for all the finance and after-care packages. Most car dealers work on a margin for a cash sale, you're right, but these supermarket style operations aren't your normal car dealers.

someone said they are selling the finance and products rather than the car which sounds more like the case than anything.

make peanuts on car. load up profits via add-ons.

motorguy

Particularly with good stock hard to get and trade prices rising, its unlikely to have been worth their while to sell you the car for cash.  Probably not even going to break even.

So they'll wait on the right customer and the right deal that suits them.  I doubt if its legal for them to outrightly say "we arent going to sell you this car unless you pay for it on finance or buy add ons", so they're opting for hoping to wear you down until you concede.

In a big stack em high sell em cheap outfit like that, the salesman will have no authority whatsoever hence the running back and forward to the sales manager.

Personally - i'd have accepted the compromise the salesman offered you which was buy the car on finance and then clear it at no cost to you anyway.

motorguy

tasticz said:

cymruchris said:

sheslookinhot said:

I don’t accept car dealers will sell a car below cost. There will be a good margin for them. Then it’s down to the overall deal.

That's probably why they weren't selling the car in the first place to the OP, trying every which-way to avoid it. If it went for 'cash' they'd likely make next to nothing, and after overheads make a loss. They'd rather hang on to it, and sell it to another 'mug' who signed up for all the finance and after-care packages. Most car dealers work on a margin for a cash sale, you're right, but these supermarket style operations aren't your normal car dealers.

someone said they are selling the finance and products rather than the car which sounds more like the case than anything.

make peanuts on car. load up profits via add-ons.

I wouldnt even necessarily say "load up profits", i'd say "get their profit margin via".

People going there are doing so because they have the cheapest car of the spec they want, therefore they have to cut the prices to the bone to keep the phone ringing 

tasticz

Personally - i'd have accepted the compromise the salesman offered you which was buy the car on finance and then clear it at no cost to you anyway.

If I pay off the finance in full within 14 days, do I still get full section 75 protection as the car was initially purchased in credit? or should I pay off after 14 days?

Goudy

We went to one of their sites in Kent to help our lad buy a car recently.

It was a bit unusual not being able to mooch around in your own time, but we'd already checked out the model he wanted elsewhere, I know from experiance what these car supermarkets are like and we'd earmarked a couple of options on their website before we went, so wasn't really a problem. The salesman got all the keys for what we wanted to look at and off we went.

Once we selected one, we only got a quick test drive up the road and back around a roundabout, but I sat in the back and egged on our lad to drive it further, back past the entrance and a longer blast up a faster road. The salemans wasn't impressed, I just told him it had to be done, we'll finish when we're happy or unhappy.

We also got quite a lot of hard sell for expensive add ons we didn't want and the saleman got more and more desperate and started to "expand" the truth over what the warranty covers. We just laughed, it was pointless arguing about it all, we just said no to everything and move on.

He was really keen on pushing the the GardX and pestered about it for ages, going back and forth with his manager to try and get it cheaper for us.

In the end we just told him what and how we wanted it (pay via debt card), he could carry on but we weren't buying and he's only wasting his time, not ours, we had all day and there was free coffee! We told him just sell us it and move on to the next customer. I pointed out it was really busy and he might stand a better chance of flogging these add ons to the others waiting rather than flogging a dead horse with us.

He got the car he wanted, it's been great so far. A Fiesta without a blemish inside or out. It was off a lease but it's in perfect condition. Just 3 years old, a couple of thou under average mileage and around £1300 under franchise dealer price and it also had a couple of cost options on it we didn't spot at first, like a spare wheel kit. 

Picked it up the next day, a painless handover by a very pretty girl (our lad did say he'd have bought all the extras if she was the sales person) but the dozy !!!!!! forgot to pick up the owners manual and service history. I couldn't blame him, I was more than a little distracted myself.

A quick call and they agreed to post it out. It all came recorded delivery the day after. (I now tease him I have the girls name and number)

When we did get the car home, it had been GardX'd though we never paid for it, all the GardX potions, lotions and cloths were tucked away in the boot in a neat looking case and when it rained later it just streamed off every panel.

I reckon they were keen to sell that because they'd done it before they put it on their lot.

All in all it was about what I expected, fairly recent and clean cars off fleets and leases, piled high but enough under dealer prices to make the pain of all the hard sell worthwhile, we just smiled and laughed all the hard sell off and kept it as pleasant as we could, seem to work a treat.

tasticz

Goudy said:

We went to one of their sites in Kent to help our lad buy a car recently.

It was a bit unusual not being able to mooch around in your own time, but we'd already checked out the model he wanted elsewhere, I know from experiance what these car supermarkets are like and we'd earmarked a couple of options on their website before we went, so wasn't really a problem. The salesman got all the keys for what we wanted to look at and off we went.

Once we selected one, we only got a quick test drive up the road and back around a roundabout, but I sat in the back and egged on our lad to drive it further, back past the entrance and a longer blast up a faster road. The salemans wasn't impressed, I just told him it had to be done, we'll finish when we're happy or unhappy.

We also got quite a lot of hard sell for expensive add ons we didn't want and the saleman got more and more desperate and started to "expand" the truth over what the warranty covers. We just laughed, it was pointless arguing about it all, we just said no to everything and move on.

He was really keen on pushing the the GardX and pestered about it for ages, going back and forth with his manager to try and get it cheaper for us.

In the end we just told him what and how we wanted it (pay via debt card), he could carry on but we weren't buying and he's only wasting his time, not ours, we had all day and there was free coffee! We told him just sell us it and move on to the next customer. I pointed out it was really busy and he might stand a better chance of flogging these add ons to the others waiting rather than flogging a dead horse with us.

He got the car he wanted, it's been great so far. A Fiesta without a blemish inside or out. It was off a lease but it's in perfect condition. Just 3 years old, a couple of thou under average mileage and around £1300 under franchise dealer price and it also had a couple of cost options on it we didn't spot at first, like a spare wheel kit. 

Picked it up the next day, a painless handover by a very pretty girl (our lad did say he'd have bought all the extras if she was the sales person) but the dozy !!!!!! forgot to pick up the owners manual and service history. I couldn't blame him, I was more than a little distracted myself.

A quick call and they agreed to post it out. It all came recorded delivery the day after. (I now tease him I have the girls name and number)

When we did get the car home, it had been GardX'd though we never paid for it, all the GardX potions, lotions and cloths were tucked away in the boot in a neat looking case and when it rained later it just streamed off every panel.

I reckon they were keen to sell that because they'd done it before they put it on their lot.

All in all it was about what I expected, fairly recent and clean cars off fleets and leases, piled high but enough under dealer prices to make the pain of all the hard sell worthwhile, we just smiled and laughed all the hard sell off and kept it as pleasant as we could, seem to work a treat.

Thanks for sharing your experience.

I might go back again this week to do the same. Some cars seem to be on managers discounted from this morning (checked on website). May be if the car is still in the forecourt than we will get a managers discount as it will be there for some time!

edit: thinking about it.. what are the chances all cars are buffed off with GardX anyways as part of preparation process?

oh_really

Why are you wasting 'kin time with this business model?

You are already 5hrs in the hole plus whatever wasted time continuing to browse their website.

If there was a deal to be had and you were persuasive you would already be sitting with the car in your possession on your terms.

Take your business elsewhere, they salesman had a chance and blew it, don't give Hine a second bite at the cherry.

tasticz

oh_really said:

Why are you wasting 'kin time with this business model?

You are already 5hrs in the hole plus whatever wasted time continuing to browse their website.

If there was a deal to be had and you were persuasive you would already be sitting with the car in your possession on your terms.

Take your business elsewhere, they salesman had a chance and blew it, don't give Hine a second bite at the cherry.

I am already looking elsewhere also!

Cinch and Cazoo for example are offering nearly £1k more in part exchange (assuming average condition) than what they offered but I want to test drive the car I like at Big Motoring World / Cargiant and buy from Cinch / Cazoo if I like it.

I am not going to buy the addons really

BOWFER

I never, ever take any of these things.
I've just been through it with the daughter too, buying her a new or newish car.
As it is we've bought an ex-demonstrator that's 6 months old and, funnily enough, no pressure to buy any of them at all - but there was if it was new.
So what are we to gather from this, that GAP isn't needed after 6 months...??
But you'll be paying for it for years...??
You tell me, but it's the only way salesman make their money (roughly only £60 made in commission on the car itself), so I don't blame them for trying.

BOWFER

sheslookinhot said:

I don’t accept car dealers will sell a car below cost. There will be a good margin for them. Then it’s down to the overall deal.

New cars, very little margin - profit made on finance/GAP/paint/servicing.
Used cars, maybe figure on £1000 leeway - not much more - money made on finance