Warning about unlocking using site https://www.officialsimunlock.com/


Was quoted £20 to unlock my phone at https://www.officialsimunlock.com/ and now being asked to pay an extra £39.99. Lesson learned is to check trustpilot first before trying new services online.



Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    First Anniversary Name Dropper First Post
    Some say Trustpilot is far from trustworthy .
  • Have you asked the supplier of the phone (Vodafone?) for an unlock code?
  • tallmansix
    tallmansix Posts: 1,895 Forumite
    First Anniversary First Post Name Dropper Photogenic
    Lesson is to carefully read everything on screen before parting with your money. You paid for an eligibility check and you paid £23.99 not £20 if you check your bank - the £20 price on screen is ex-vat.

    I agree the website is designed to trap people but the wording is all there, in the price list and the small print when you make the first payment so they can "get away with it" but it is far from a customer oriented user experience.

    They clearly prey on people who are desperate because legitimate phone owners can just contact their network provider for a free unlock - if you need to use one of these sites then your ownership of the phone could be doubtful.
    YNAB enthusiast and extreme coupon-er.
    Discounts, coupons and cashback:
    2019 = £1,443.52
    2020 = £1,191,76
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