Warning about unlocking using site https://www.officialsimunlock.com/

in Phones & TV
3 replies 102 views
cloughjacloughja Forumite
66 Posts
Part of the Furniture 10 Posts Combo Breaker

Was quoted £20 to unlock my phone at https://www.officialsimunlock.com/ and now being asked to pay an extra £39.99. Lesson learned is to check trustpilot first before trying new services online.


  • JJ_EganJJ_Egan Forumite
    20.3K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    Some say Trustpilot is far from trustworthy .
  • flaneurs_lobsterflaneurs_lobster Forumite
    2K Posts
    1,000 Posts Fourth Anniversary Photogenic Name Dropper
    Have you asked the supplier of the phone (Vodafone?) for an unlock code?
  • tallmansixtallmansix Forumite
    1.8K Posts
    1,000 Posts Fourth Anniversary Name Dropper Photogenic
    Lesson is to carefully read everything on screen before parting with your money. You paid for an eligibility check and you paid £23.99 not £20 if you check your bank - the £20 price on screen is ex-vat.

    I agree the website is designed to trap people but the wording is all there, in the price list and the small print when you make the first payment so they can "get away with it" but it is far from a customer oriented user experience.

    They clearly prey on people who are desperate because legitimate phone owners can just contact their network provider for a free unlock - if you need to use one of these sites then your ownership of the phone could be doubtful.
    YNAB enthusiast and extreme coupon-er.
    Discounts, coupons and cashback:
    2019 = £1,443.52
    2020 = £1,191,76
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