Easyjet flights/holidays - The difference between them if you want to cancel to Spain

barneybeagle

Due to my wife showing positive for Covid last week and then the worry surrounding a possible positive showing whilst in Spain resulting in quarantine in a couple of weeks time prior to returning, we decided the risks are too great and thought we would cancel our flights (booked Easyjet flights and Airbnb accommodation a while back). However as the 'manage my bookings' didn't give me the cancellation option, I phoned their customer service. I waited 5-10 minutes which wasn't bad I thought. The fella on the other end told me that I can change our flights free of charge unless the flight it is being changed to is higher or if I cancel, I can only claim the tax back on it. I asked for a credit voucher, but was told this was not possible as their protection promise only covers 'Easyjet Holidays', not 'Easyjet Flights'. It took me an age to find this information on their website and to me it doesn't exactly hit you in the face, but there you have it! I left it as it is for the moment as we do not fly until the first week in August.

Easyjet have changed our flight times twice in the last month. The time difference from the original flights going out to Alicante is now 4 hours and the difference from the original flights on the return from Alicante is now 4 hours 35 minutes. The last schedule changes were made on 12th July, we are due to fly on 3rd August. Easyjet state that their 'significant' time change is 5 hours. As we are just looking for a credit voucher, not a cancellation and not a change if we can help it due to a few complications, just wondering if I have any ammunition with the schedule changes to be able to argue for a credit voucher?

Any advice as always is much appreciated.

Thank you
bb

barneybeagle

For info in case anyone else is in a quandary - Easyjet's Protection Promise for Flights and Holidays as follows taken from their website:

FLIGHTS PROTECTION PROMISE

Applicable to all our fares, you can book your flights with complete confidence, knowing you’re covered if you need to make any changes to your flights. 

 FREEDOM TO CHANGE

Transfer your flight fee free this summer, anytime up to 2 hours before your departure to any flights currently on sale and to any destination on our network. Applies to changes made up to and including 30 September 2021. Only if the new fare is higher will you be asked to pay the difference.*

 REFUND GUARANTEE

Easily request a cash refund or voucher if we cancel your flight. **

 TRAVEL RESTRICTION PROTECTION

If your trip is impacted by a lockdown travel ban or mandatory hotel quarantine this summer, you can transfer your flight for free to a later date, anytime up to 2 hours before departure, or opt for a voucher or refund, even if your flight is still operating. Applies to flights up to and including 30 September 2021.***

For more details on how to manage your booking when your trip is impacted - visit our Latest Travel Information page and see TRAVEL RESTRICTION PROTECTION

HOLIDAYS PROTECTION PROMISE

From our Best Price Guarantee, to the flexibility to book now and make changes to your holiday plans later, you’re protected with easyJet holidays. That’s a promise.

 COVID COMMITMENTS

Flexible options for holidays requiring quarantine, including the ability to cancel or make changes up to 24 hours before travel.

 BEST PRICE GUARANTEE

We’ll beat the price if you find the same holiday cheaper elsewhere.

 REFUND GUARANTEE

A refund, with your deposit back as credit, and no fees 28 days before travel.

 TAKE YOUR TIME

Fee free instalments and your full balance due just 28 days before travel.

 FREEDOM TO CHANGE

Make fee free online changes to your booking up to 28 days before departure.

 KEEP YOUR DEPOSIT

Plan ahead with confidence and keep your deposit if plans change 28 days before travel.

Hope this helps
Cheers
bb

Teahfc

  Locally reports are saying possible strike by airline baggage handlers in Alicante 2-3 August. 

https://www.theleader.info/2021/07/21/aena-call-for-strike-action-at-alicante-elche-airport/

thegreenone

We had flight times altered and right down at the bottom of the email was a little button to cancel and get a refund.  A very little button!  (I did still have to phone them).  Spain wasn't letting tourists/non-Spanish in anyway so we weren't going.

Whilst I know you don't want to cancel, have a check.  Just a thought.

J_B

thegreenone said:

We had flight times altered and right down at the bottom of the email was a little button to cancel and get a refund.  A very little button!  (I did still have to phone them).  Spain wasn't letting tourists/non-Spanish in anyway so we weren't going.

Whilst I know you don't want to cancel, have a check.  Just a thought.

We just had times changed (by about half an hour) - no cancellation options on our email.