Rac

philippa03

I’m after some advice please.
on Monday I broke down in my car, waited 5 and a half hours on the side of the road with no communication then was taken to services and left there despite me paying rac £250 to get me and the car home. Fast forward to Friday, my car is with a recovery service that I haven’t had any communication from at all. I have called them this morning and they have told me as they are busy they will not be able to get the car back to me until next week. Where do I stand with this? No communication at all, no updates and they took my money but I have no car? I was considering seeking legal advice as I’m now getting concerned I’m not going to get my vehicle back? Please can someone help?

eskbanker

Not sure this issue is really Covid-related (the subject of this board) but https://www.rac.co.uk/complaints would seem a reasonable place to start....

philippa03

Sorry I didn’t no which subject to choose. I have complained but ideally would like my car back or my money 

eskbanker

I don't know what the service level is for the amount you paid but I can't see any reason to believe that you won't get your car back, even if not as quickly as you'd wish.

philippa03

I paid for it to be towed back to my house on Monday night, they told me it would be following me home. It’s the lack of communication that’s bothered me the most 

JJ_Egan

Did you have full membership including recovery to home Before you broke down .