Cant return Day 2 and Day 8 kits to Boots 23 July 2021 at 9:04AM in Coronavirus travel help & info 2 replies 141 views

c4chan

Hello I purchased a Boots day 2 and day 8 testing kit was due to return to UK, i was unable to make the flight due to poor health and hence remain in Ukraine, i have tried to contact Boots for instructions to pass onto my family for return of the kit and Boots are adamant that i cant return the kits (this was mentioned during the online purchase) as the kits are registered to UK public health authority.
Isn't this against statutory rights or distance selling regulations,  the package is unused and cost £160 and stilling sitting in my home in the original postal jiffy bag.

Ganga

You will have to check Boots terms and conditions ,i suspect that as this is a medical test kit it cannot be returned due to health and safety even if you have not opened it.

sheramber

https://www.boots.com/health-pharmacy/covid-19-information-products-and-testing/covid-19-at-home-testing-kits

In relation to the sale of this test kit, Boots is acting as an agent on behalf of MyHealthChecked. Please note that you are purchasing the test kit directly from MyHealthChecked and the cost of the test kits is paid directly to MyHealthChecked.. You are bound to their terms and conditions. .  

5.1 Orders may be cancelled if cancellation notice is issued prior to dispatch. Due to the healthcare nature of our products, once dispatched we are unable to accept returns.