I feel robbed! Can this be right?
in Consumer Rights
8 replies 808 views
Hi all, I wonder if you can help. I purchased a large mirror and stupidly ordered it to my workplace. When it arrived it obviously wasn’t going to fit in my car! So I used an online service that linked me with a well known courier. As the item what glass, the courier wouldn’t insure this item. The item has subsequently been damaged apparently in the warehouse and has never arrived. It has allegedly been destroyed. I have managed to recover the carriage fee but have nothing to show for the mirror which cost me £150. Can it be right that they don’t even have to deliver the broken item? How can a £150 item just go missing and I get left with nothing? Is there anything I can do?
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