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Incorrect information given by Deposit Protection Service
MQA
Posts: 69 Forumite
How to correct this if DPS is not acknowledging the problem?
0
Comments
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IF you have the Information needed ?Bank statements which prove the tenant was in arrears, emails with both your EX tenant/s and the DPS people then submit it ASAP.
Why the delay ?1 -
You can pursue a complaint against DPS if they messed up, but DPS have no means to recover the monies from the tenant. You would be better to pursue a Court claim against the tenant for the arrears and any damages.
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Does your tenancy agreement specify you can keep the deposit for rent arrears? I Ask as many don't and people get caught out.
Log a complaint with the DPS. I can't see how you have gone from making a claim to agreeing release without knowing. I didn't think their process/website was that complicated.
They wouldn't deliberately have given wrong info and seems unusual considering this is their main purpose that they would misadvise on this particular matter0
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