We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Holiday Refund

Options
Last year we booked a holiday with USAirtours. Although we didn't cancel it and decided to take it over to this year, we have now decided that as America is not letting tourists in not to go. Airtours won't refund any of the £11,000 we paid saying that it's their terms to office vouchers instead. We don't want vouchers, we want a full refund, but they are adamant that they won't. Any ideas would be greatly appreciated.

Comments

  • Caz3121
    Caz3121 Posts: 15,830 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    DelwynEd said:
    Airtours won't refund any of the £11,000 we paid saying that it's their terms to office vouchers instead. 
    That is pretty normal - refunds apply when the supplier cancels. If the flights were operating and accommodation available then the terms and conditions of your booking would apply or subsequent waiver. Do the terms state that the holiday is refundable? if not then vouchers would be the best you can hope for (and is likely more than the original t&cs state you would get)
    Have you looked into your travel insurance to see whether a claim is an option?
  • lisyloo
    lisyloo Posts: 30,077 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 19 July 2021 at 4:00PM
    Did you book new dates or accept vouchers?
    What was the agreement when the first holiday couldn't go ahead.


Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.7K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.4K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.