CST law - please help, clueless and confused.

Jelly_bean30

Coupon-mad said:

If you protest loud and strong and get your MP on board I can see ECP caving, possibly. If not then we'll help you defend.  But I advised you to do more than this:

Email CST with proof of being an nhs worker and student midwife, and proof I paid for the parking over an app

Thank you, here's hoping it works.

I've added all you said including the part about expended £70 and two
separate claims I've also added about free parking for all NHS staff during the pandemic.

Coupon-mad

Good, and get your MP to lend weight to the complaint for you, and point out the NHS Car Parking Principles:

https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles

That's the 2021 update but even in 2017 the NHS Car Parking Principles existed as Government policy, and were communicated to all NHS Trusts in a Memorandum:

https://www.gov.uk/government/publications/nhs-car-parking-management-htm-07-03

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/481556/HTM0703NovemberUpdated.pdf

That included the following that is still part of the updated Principles, and which appears to have been breached:

Trusts should consider installing ‘pay on exit’ or similar schemes so that drivers pay only for the time that they have used. Additional charges should only be imposed where reasonable[footnote 3] and should be waived when overstaying is beyond the driver’s control (such as when treatment takes longer than planned, or when staff are required to work beyond their scheduled shift).

and

Contracted-out car parking
 • NHS organisations are responsible for the actions of private contractors who run car parks on their behalf.
 • NHS organisations should act against rogue contractors in line with the relevant codes of practice where applicable.
 • Contracts should not be let on any basis that incentivises additional charges e.g. ‘income from parking charge notices only’.

beamerguy

Umkomaas said:

@Umkomaas they are wanting me to pay debt recovery plus

We are pretty convinced that these CST LBCs are part of a ratcheting up of a debt collection strategy fronted by DRP using CST letterheads. 

Totally agree with you.  we already know that DRP and CST are kissing cousins.

Such misleading informaion is the same as WONGA and deserves investigation by the FCA

We know that DRP are unregulated but CST are regulated by the SRA.

What is a joke is that DRP/OSNER introduced debt collector charges to the code of practice and as we have seen recently  DRP boast of their "NO WIN NO FEE"

What planet are they on ..... certainly a place NASA has not discovered yet

Umkomaas

Osner = ZZPS.

Jelly_bean30

*Update*

So I've emailed both ECP and CST law and heard nothing back.

I've spoken to PALS and my MP, the latter of which is going to write a letter to ECP to support me.

Today I've recieved this from debt recover plus. Anything I should be worried about? Or just continue to ignore them?

Redx

Always ignore letters from debt recovery plus , drpl !

Nothing of note in any correspondence from them , or any debt collector

Umkomaas

'Terminal Notice'?  Are they for real? 

Castle

I like the reference to "private parking fines"

Coupon-mad

What a disgusting letter and DRP have added a sum on top that they only get if you are silly enough to pay. 

They are openly advertising their ‘no win no fee’ model in the IPC Conference Exhibitors’ page right now.  The added sum is false and purely there to make money.

Please include a copy of all the debt letters you’ve had in your response email to the MHCLG.  The Government Consultation is now open for responses and they want quality of evidence and reasons for your replies. Best done by email.

If you don’t know what I am talking about read today’s threads.  Show the Government your evidence of what is happening to law abiding people.

Jelly_bean30

UPDATE

So PALS didn't really help, I gave them proof of my payment of tickets which they sent over to the site facilities manager at the hospital and they said they couldn't help any further and I would need to take it up directly with Euro Car Parks. 

Euro Parks have finally responded to my SAR with the attached email.

Do I really need to send them proof of car ownership? I have no idea where my VO5 document even is!?