Currys eGift Cards subject to 14 day refund

crwk78

Hi,

Does anyone know if eGift cards, specifically the Currys ones, are subject to a 14 day refund under the Consumer Contracts Regulations when purchased online and haven't been used?

Thanks in advance for any answers.

Charlie K

The_Fat_Controller

Read the Ts and Cs on the purchase page !

m-holland

https://www.currys.co.uk/gbuk/help-and-services/ways-to-pay/gift-cards-6-commercial.html

"The amount of credit added or deducted and the card's balance will be shown on the till receipt for in store redemptions. No change or refund will be given. Any remaining balance can be used against future purchases."

the_lunatic_is_in_my_head

The_Fat_Controller said:

Read the Ts and Cs on the purchase page !

OP is asking about their consumer rights, not the retailer's terms and conditions ! 

As far I can see they are not exempt and the consumer is entitled to cancel:




www.legislation.gov.uk/uksi/2013/3134/regulation/28/made

Limits of application: circumstances excluding cancellation

28.—(1) This Part does not apply as regards the following—

(a)the supply of—

(i)goods, or

(ii)services, other than supply of water, gas, electricity or district heating,for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period;

(b)the supply of goods that are made to the consumer’s specifications or are clearly personalised;

(c)the supply of goods which are liable to deteriorate or expire rapidly;

(d)the supply of alcoholic beverages, where—

(i)their price has been agreed at the time of the conclusion of the sales contract,

(ii)delivery of them can only take place after 30 days, and

(iii)their value is dependent on fluctuations in the market which cannot be controlled by the trader;

(e)contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent repairs or maintenance;

(f)the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;

(g)contracts concluded at a public auction;

(h)the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance.

(2) Sub-paragraph (e) of paragraph (1) does not prevent this Part applying to a contract for—

(a)services in addition to the urgent repairs or maintenance requested, or

(b)goods other than replacement parts necessarily used in making the repairs or carrying out the maintenance,

if the trader supplies them on the occasion of a visit such as is mentioned in that sub-paragraph.

(3) The rights conferred by this Part cease to be available in the following circumstances—

(a)in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;

(b)in the case of a contract for the supply of sealed audio or sealed video recordings or sealed computer software, if the goods become unsealed after delivery;

(c)in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

born_again

Who bought it?

sheramber

And who was it bought from- Currys or some other retailer?

crwk78

I bought it for myself from an employee discount site, Reward Gateway. They told me they go by the Currys policies though. I did manage to use the voucher in the end as some stock came back but would still like to know the answer out of interest.