Smart meter display problem

[Deleted User]

We had smart meters fitted last month - I unplugged the display for reasons of needing the power socket this afternoon 
On plugging it back in - the display unit has decided to fail on the gas display - electricity came straight back on
I have tried playing with the menu options but can't see how to restore gas display - it's so far taken an hour +
Gas shows ******
Android app " BRIGHT" works fine on both gas and electricity 
Any idea how long it should take? 

[Deleted User]

You have no control over what information is passed to the IHD via the Home Area Network. Pressing menu buttons on the IHD will achieve nothing other than change what is displayed. I would leave it alone overnight and check again in the morning. What you are experiencing is not unusual: providing consumers with an IHD was an afterthought and in my opinion a very poorly thought through solution. 

[Deleted User]

[Deleted User] said:

You have no control over what information is passed to the IHD via the Home Area Network. Pressing menu buttons on the IHD will achieve nothing other than change what is displayed. I would leave it alone overnight and check again in the morning. What you are experiencing is not unusual: providing consumers with an IHD was an afterthought and in my opinion a very poorly thought through solution. 

When it was originally set up (last month) - it sorted itself out within 10 minutes 

[Deleted User]

Welcome to smart metering. Over the last 2 years, I have had days when the IHD has just gone into a constant on/off loop. I have even had ‘Gas meter Disconnected’ messages on the IHD. My IHD also refuses to show the gas daily standing charge: this has been the case for the past 2 years. I am now on my second set of SMETS2 meters and possibly looking at a further electricity meter change as Octopus cannot receive 30 minute data. Smart metering is a great idea but the rollout in the UK has been appalling and unnecessarily complex.

[Deleted User]

Mine is now working properly 

[Deleted User]

I am confused - do the IHD6 have rechargeable batteries in them or am I running on the dregs of a non-rechargeable ?

Yesterday - it died - telling me that it was out of juice yet today (after being plugged in overnight) - it is running fine on battery power !

MWT

They do have a rechargeable battery, but it is very small.

You can see the battery state in the top right of the screen, it is just to the left of the wifi strength symbol (if you are using the wifi)

[Deleted User]

Deleted_User said:

I am confused - do the IHD6 have rechargeable batteries in them or am I running on the dregs of a non-rechargeable ?

Yesterday - it died - telling me that it was out of juice yet today (after being plugged in overnight) - it is running fine on battery power !

From the EDF Website:

Quote: We recommend that you always leave your in-home display plugged into the electricity mains. Don't rely on the built-in rechargeable battery. It will only last for up to four hours between charges. Unquote

[Deleted User]

[Deleted User] said:

Deleted_User said:

I am confused - do the IHD6 have rechargeable batteries in them or am I running on the dregs of a non-rechargeable ?

Yesterday - it died - telling me that it was out of juice yet today (after being plugged in overnight) - it is running fine on battery power !

From the EDF Website:

Quote: We recommend that you always leave your in-home display plugged into the electricity mains. Don't rely on the built-in rechargeable battery. It will only last for up to four hours between charges. Unquote

That explains it - thanks