Huge praise for sainsburys

Visited our local Sainsbury's to get my Wife some flowers for our wedding anniversary. When I got them home I noticed they didn't look half as lively as they did in the store.

I decided to contact Sainsbury's customer service via Facebook Messenger. I sent them a couple of pictures and thought they'd just say that I should have examined them better in the shop, (which with hindsight I should have done).

However, without a single quibble they are sending me a gift card to the full value of the bouquet.

Such a rare thing these days. Well done Sainsburys!

Comments

  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    Sainsbury's are our weekly online shop deliverers. We have found their service to be excellent, particularly during the pandemic. 

    Did you tell them the flowers were for your anniversary? They could have sent you a card for a bit more than the cost, since it was a special occasion and you were initially disappointed.

    I've always found that they respond quickly if we are disgruntled for any reason. We find it difficult to complain really because their customer service staff are always so friendly and obliging. As you say, rare these days. Their flowers usually last for a decent time, too!  

    Happy Anniversary to your and your wife.  :)
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  • SevenOfNine
    SevenOfNine Posts: 2,355 Forumite
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    I've had 'points' loaded onto my card on occasion when I've complained, usually done via a FaceBook message.

    To be honest I don't shop there much now, last year they put out a notice on all social media avenues about ethnic diversity changes being implemented, fair enough if they feel it's necessary in their stores, but the parting shot was literally "if customers don't like it, shop somewhere else".

    Though in an ethnic minority 'category' myself, I took their advice.....& shop elsewhere! It may be 'positive discrimination', but I prefer a supermarket that just employs good staff, buys from reliable suppliers & serves customers without tolerating rudeness from them, BUT without over awareness of ethnicity.

    In a city where there is EVERY major named store, & several of all of them, when you tell customers to "shop elsewhere", it's a bit of a 'Ratner' moment, however meaningful you thought your diversity message was!

    One Sainsbury's closed here in January, only 2 left. The biggest, that had a pretty good, & busy, cafe has shut that & now  no plans to reopen it, slippery slope???

    So, praise AND rant post.  :)
    Seen it all, done it all, can't remember most of it.
  • Mnoee
    Mnoee Posts: 811 Forumite
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    Just adding some praise for Sainsbury's too - I don't shop there often but the last time I did, I managed to drop my phone near the trolley collection point. Whether it was staff or a customer who handed it in, I'm not sure, but I tracked it through the Google find my phone service, saw it was still at the shop and got it back the next day from customer services with little hassle.

    I already sent thanks through their official channels, but I'm mentioning it here as there's not enough positivity!


    Oh - and the reason I occasionally visit is that they do an own brand premium quality cat food, not just a bargain one like other supermarkets. When my usual online suppliers let me down, I know my fussy moggies will cope for a few days with their stuff. 
  • Murphybear
    Murphybear Posts: 7,267 Forumite
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    flicks said:n
    Visited our local Sainsbury's to get my Wife some flowers for our wedding anniversary. When I got them home I noticed they didn't look half as lively as they did in the store.

    I decided to contact Sainsbury's customer service via Facebook Messenger. I sent them a couple of pictures and thought they'd just say that I should have examined them better in the shop, (which with hindsight I should have done).

    However, without a single quibble they are sending me a gift card to the full value of the bouquet.

    Such a rare thing these days. Well done Sainsburys!
    My husband did the shopping on his own recently and came back with a big bunch of roses from Waitrose.  They didn’t last long (my experience of cut roses is they rarely do).  He phoned Waitrose and 2 days later received a gift card for the full amount.

    some supermarkets are better than others 
  • NBLondon
    NBLondon Posts: 5,526 Forumite
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    Bought a pack of stir-fry veg on Sunday (25th) with Best Before date tomorrow (29th). Opened on Monday (26th) for dinner and half of it was mushy and unusable.  M'wife photographed it and then added bits to make up the rest.

    Then took the photograph to Customer Services on Tuesday (27th) and got a refund with no question - even though the product had already gone in the bin.
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