randox pcr tests

Miranda6

Purchased 3 packs delivered wed 14th july for 3 17 year olds, one of the adults going now tested positive so unable to travel. have not even opened the tests, am i able to return as have now had to cancel holiday

onashoestring

What are the T&Cs when you booked ?

RobinofLoxley

Randox are notoriously difficult to deal with. Impossible to get through to them on the phone and they don't  respond to emails.

According to their terms, test kits are non refundable. You can try but I wouldn't be hopeful.

'Please note that all the COVID-19 Home Sample Collection kits, including Pre-departure, Test to Release/ Day 5, Day 2, Day 8, Test to Release and all Travel packs, are non-refundable'. 

legalfreak

I had no problem getting through to Randox on the phone last week before a flight. The answer they gave me was unsatisfactory but that's another issue. They also respond on email.

RobinofLoxley

legalfreak said:

I had no problem getting through to Randox on the phone last week before a flight. The answer they gave me was unsatisfactory but that's another issue. They also respond on email.

I have spent hours on the phone without been able to get through. Once I was number 199 in the queue and another time 179. Both times I waited for over an hour to finally get to 1st in the queue, only to then wait another hour and then get cut off.

I've sent 10 emails in the last 2 weeks (about to send another) asking for a refund for my day 5 test that I didn't receive. and not had one reply.

I have several friends who have experienced the same with Randox.