Ex employer ignoring Pension request

davez_2

Sorry if this is the wrong section

What it is, im trying to cash in a pension and the pension provider needs to know my leaving date of that company.  They have tried to contact the company several times as i have done . But we dont get replies to our requests.

I have forwarded all the information i have about me leaving the company that i had to the pension provider,  but they need official documents from this company.

Is there anything i can do to get this information?

dunstonh

Sorry if this is the wrong section

Its the right place, despite its strange positioning in the new layout.

What it is, im trying to cash in a pension and the pension provider needs to know my leaving date of that company.  They have tried to contact the company several times as i have done . But we dont get replies to our requests.

With an auto-enrolment scheme, you are classed as an active member until the employer tells the scheme you have left.    Until the employer does that, the AE scheme cannot do what you want.

Is there anything i can do to get this information?

If the employer fails to do what is required of them in respect of pensions you can complain.

https://www.thepensionsregulator.gov.uk/en/contact-us/scheme-members-who-to-contact/report-concerns-about-your-workplace-pension

Is this a  large employer or a small one?    If a large one, are you going to the right place?  e.g. professional administrator rather than the employer themselves?

davez_2

Thanks for the quick reply.

Yes its auto enrolment and that is the reason i cant continue with my query, they say im still on the scheme. When obviously i left the company months ago.

Thank you for the link i will contact them as soon as possible.

It is a large company that is world wide. I have tried to contact HR, who passed me on to payroll, payroll only contacted me to tell me they dont deal with pensions, but.. the pension provider originally told me that payroll had contacted them to say i was stil on the scheme, now the pension provider is saying the company are not answering their requests to my leaving date....

I have no idea why they would do this

davez_2

Just to add, i have had one pension pot off the same pension provider from a different scheme, and i am over 55

Marcon

davez_2 said:

Thanks for the quick reply.

Yes its auto enrolment and that is the reason i cant continue with my query, they say im still on the scheme. When obviously i left the company months ago.

Thank you for the link i will contact them as soon as possible.

It is a large company that is world wide. I have tried to contact HR, who passed me on to payroll, payroll only contacted me to tell me they dont deal with pensions, but.. the pension provider originally told me that payroll had contacted them to say i was stil on the scheme, now the pension provider is saying the company are not answering their requests to my leaving date....

I have no idea why they would do this

Forget the Regulator. Try https://www.moneyhelper.org.uk/en/pensions-and-retirement/pension-problems which should get you a reply this side of Christmas!

davez_2

Thanks Marcon, i will try there as well.

Albermarle

Or you could try contacting the CEO direct and say you are going to contact Daily Mail about them , or post negative stuff on Twitter or get a solicitor involved etc 
Play dirty !

LHW99

Do you know where their accounts department is located? The "gnomes in accounts" just may have a direct dial number for whoever deals with the (UK) AE pension across the company - and that may not be located where the head office, or your branch was.

Marcon

Albermarle said:

Or you could try contacting the CEO direct and say you are going to contact Daily Mail about them , or post negative stuff on Twitter or get a solicitor involved etc 
Play dirty !

Why? It's likely a contact from MoneyHelper will sort it pretty much immediately without all this fuss and drama you suggest.

Albermarle

Marcon said:

Albermarle said:

Or you could try contacting the CEO direct and say you are going to contact Daily Mail about them , or post negative stuff on Twitter or get a solicitor involved etc 
Play dirty !

Why? It's likely a contact from MoneyHelper will sort it pretty much immediately without all this fuss and drama you suggest.

My suggestions were a bit tongue in cheek but sometimes going 'upstairs ' can get things moving.

davez_2

Thanks for the extra comments, i will take them all on board as to me this should be a simpe thing to do for a company.