No statements for a year

reenyleto

Hello
I bought my house last August and switched energy companies when I moved in to Avro Energy.
I did a few readings but didn’t see any statements but thought it might just be a delay. Fast forward to 7th July this when I email them asking about my statement and I am told there was an issue with them auto generating due to receiving an incorrect reading when the account first went live. But at no point have they attempted to contact me about this.
I now have a very large bill of -£500 on the account that I feel could have been less or prevented if I had seen what I had been spending for the last year.

I have asked to raise a complaint but I am not sure where I stand with this. Any ideas? 

[Deleted User]

You may get a small amount of compensation for poor customer service but you cannot just blame the supplier for the situation that you now find yourself in. Why wait nearly a year for a statement? 

Reed_Richards

Why not wait even longer?  You might have been aided by the back-billing rule if it had been more than a year since they sent you a statement but from last August that rule will not apply.

Robin9

£500 also suggests a big underestimate  of your consumption.  Do you keep your own records and a small spreadsheet to calculate the cost.?

MWT

reenyleto said:

I did a few readings ...

.

.

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I now have a very large bill of -£500 on the account that I feel could have been less or prevented if I had seen what I had been spending for the last year.

I have asked to raise a complaint but I am not sure where I stand with this. Any ideas? 

You were aware of how to read your meter so you could easily check how much you were using at any point in the last year, so hard to see why you would be unaware of the amount you were consuming...

If you complain you'll probably get a token gesture of say £20 or so, but the bill still needs to be paid for what you have used...

wild666

I read my meter weekly and send in readings on the 19th of the month getting the bill in my account around the 23rd I keep a record of the readings on the PC so if they try to claim any usage which I haven't used I can refer back to my weekly readings.
One old supplier tried to claim more than I used in 2018 that's when I started taking weekly readings. 

t0rt0ise

Have you checked to make sure they are using the correct opening meter read? Is it also the same reading as the previous supplier used for their final bill?

dogshome

Maybe an OOPS !   -   " switched energy companies when I moved in to Avro "

When you move into a property you should contact the EXISTING energy suppliers to that dwelling IMMEDIATELY, as they are the registered supplier.

Only when you have registered with them and they have raised an account for you, are you free to go to another supplier of your choice.

If it is an Oops you now have two suppliers, but it is the original supplier who's bills you must pay

reenyleto

dogshome said:

Maybe an OOPS !   -   " switched energy companies when I moved in to Avro "

When you move into a property you should contact the EXISTING energy suppliers to that dwelling IMMEDIATELY, as they are the registered supplier.

Only when you have registered with them and they have raised an account for you, are you free to go to another supplier of your choice.

If it is an Oops you now have two suppliers, but it is the original supplier who's bills you must pay

We definitely switched, did it through u switch and received a letter from previous supplier letting us know we switched

reenyleto

t0rt0ise said:

Have you checked to make sure they are using the correct opening meter read? Is it also the same reading as the previous supplier used for their final bill?

Yes we have, thank you 

reenyleto

wild666 said:

I read my meter weekly and send in readings on the 19th of the month getting the bill in my account around the 23rd I keep a record of the readings on the PC so if they try to claim any usage which I haven't used I can refer back to my weekly readings.
One old supplier tried to claim more than I used in 2018 that's when I started taking weekly readings. 

Good idea think we will do this going forward