Credit Card Fraud

nikki_angel

Hi All,

I/my bank was a victim of credit card fraud earlier this year. Everything got sorted really quickly and all fraudulent activity credited. I got a credit check done through Experian a couple of months after to make sure that there were no unauthorised checks processed and everything appeared ok.

Is there anything else I can or should be doing now to ensure that was the end of it?

:A

runboy

I'd be interested in the answer too. I've had a call today from my CC provider to check some activity on my card over the weekend - and it is all fraud. Little devils - how do they do it.

My hat off to the CC provider - they phoned to check and good job too - card now cancelled, new one on its way and they said my account would be credited with the incorrect purchases. Seems to be an everyday thing for them but I'm shocked.

So is that it - the CC provider takes on the investigation and they deal with it? I don't need to inform the police or anything like that?

nikki_angel

Well, I informed the police and got an incident number to give to them when I called them during office hours. (I got the original call from an automated service after 9pm and couldn't speak to the fraud team until the next day - nightmare!!) They asked me if they could contact the police and I told them I had already done it and gave them the incident number. I don't think I HAD to do this but it made me feel like I was doing something about it rather than waiting until the next day to sort anything out.

Eidawn

First posting as a new member. And this scam could be interesting to anyone running their business over the Internet. We have a site selling scientific equipment, and were recently contacted by a "gentleman" in Singapore wanting to purchase 60 laboratory balances with a value of over £6,000. He gave no address or contact telephone number and also wanted to pay by credit card. I recognized it immediately as a scam and replied that we could only accept payment in advance to our bank account. This is the funny bit. He said I can't do that because" my bank has burnt down." When I stopped laughing, I replied that in this case I would accept credit card payment, so could he please fax me details (thought I might get a tel. no.) and delivery address. Three sets of card details came via e mail with a request to split the payment, and the delivery address was that of a shipping agent in Singapore. The shipping agent is genuine, as I contacted them and was told that they had been unwitting participants in this sort of scam before. They also said it tended to originate in Indonesia. By this time we had checked with the c/c company and the details did not match the name given. (It cost us £4.50 to do that).

This scam has been perpetrated on a company with whom we have dealings in the UK. They put the card details through the machine and the machine gives a confirmation. However when the fraud is discovered the next month, the money is withdrawn from your account by the c/c company. You have no recourse - and this cost my friends over £5,000.

But here is the real problem - no one really wants to know about it, not the police, not the credit card company, no one. APACS (the Banks) are a complete waste of time, even when this type of scam (customer not present) is the largest fraud that takes place in the world of card fraud. I have got this guy in Singapore still waiting to collect his goods and I have the MD of the shipping company ready to help. All I need is for the police here to try and get the authorities in Singapore to help and something could happen.

So if your company is contacted by someone with a yahoo or hotmail (or similar) e mail address, does not give you a telephone number or full company details, wants to pay by credit card, and tells you his bank has burnt down, don't bother notifying the people who should be concerned, the banks and the police, because they just aren't.

nikki_angel

Hi Eidawn

Welcome to the board!

You may want to repost this as a new topic rather than a reply...you may got more coverage that way

hansi

I just received my Nationwide credit card statement online and there have been fraudent purchases to the tune of over £1000!! I rang to stop the card and was told that they would do that but I had to speak to CS regarding payment. I pay the full amount by DD every month, but there is no way I can afford to pay that. I haven't spoken to CS yet (not open till 8am), but the lady who stopped the card said that I would probably have to pay the minimum amount and submit a fraud report! B****y cheek. Its not my fault and the only item on there that is mine is a credit. Hope CS are a bit more helpful when I ring them. And anyway, I thought they had people monitoring unusual activity on accounts. They didn't pick this one up!

James

To deter crooks applying for credit cards using your personal details consider using the system described at www.freeidprotection.co.uk

The exact same concept could and IMHO shoul be used (if the cardholder so wishes) to deter card fraud and in particular fraud carried out over the net by phone or mail which involves the purchase of goods.

Nothing is lost until the goods are handed over to the crook. Force them into leaving their mark and they run a mile.