Find your PPI claiming 20% on my cases that have been settled!

Money_saver_Surrey

Hi, 
I wondered if anyone can help. 
I instructed "Find you PPI" to look into a PPI claim with RBS this was back in 2019. They are now sending me through invoices at 20% of the settlement values for cases that were closed prior to 2019 with RBS. 

Does anyone know were I stand here. 
Thank you 

Brie

did you actually get paid anything??  or perhaps RBS put any payout against an outstanding debt? If yes and the claim company assisted in this then you owe them according to whatever T&Cs were agreed.

If however you had already received a payout and then used the claim company to look for more then no you should haven't to pay them anything.  You should tell them of their mistake in no under certain terms advising that as they didn't do anything that would produce a payout to you they are not entitled to a share.  It sounds like they have received info from RBS and haven't thought through what it means.

[Deleted User]

Brie said:

did you actually get paid anything??  or perhaps RBS put any payout against an outstanding debt? If yes and the claim company assisted in this then you owe them according to whatever T&Cs were agreed.

If however you had already received a payout and then used the claim company to look for more then no you should haven't to pay them anything.  You should tell them of their mistake in no under certain terms advising that as they didn't do anything that would produce a payout to you they are not entitled to a share.  It sounds like they have received info from RBS and haven't thought through what it means.

If the OP had a payout from RBS prior to engaging the firm, and then told the claims firm to check RBS, they can be billed as a time waster

Tarn2021

The max fee for a PPI claim company is 20% of the refund they got for you....plus VAT. 

So if you instructed them and signed up their T & Cs, evem it it's taken 2 years+, it still stands.

It used to be alot more untl it was capped.

london21

This is probably too late now. Do not outsource your claims to any company.
They just write generic letters.

I worked for PPI Lloyds few years ago and the claims management do not add much value sometimes.
The bank will call you to get details on what happened at the point of sale, your work benefits, savings etc  at point of sale etc and if declined can escalate to FOS Financial Ombudsman Service.