Universal Credit query

Gaz1971

I have a phone app that has been booked and it says it's an identity check following covid easement, anyone know !!!!!! this is all about?

Rubyroobs

If your claim was set up during covid they may not have done such thorough checks as they normally would as they had huge numbers of new applicants. So this appointment will be just to check things thoroughly.

huckster

If you failed to attend the appointment to verify information, you could be faced with having to repay UC payments made to date.

There are other posts on this site, where this has happened.

Gaz1971

Rubyroobs said:

If your claim was set up during covid they may not have done such thorough checks as they normally would as they had huge numbers of new applicants. So this appointment will be just to check things thoroughly.

That sounds about right. I just didn't know if they had had a glitch on the system and were suddenly treating me as a new claimant.

girlchops

 A reIative also got the verify ID msg today out the blue for a Phone apt UC want to have with them tomorrow. They showed me a screenshot and I also thought it was a scam & dodgy because they provided a lot of ID docs at time of claim last year and also had to get validation through the Didgidenty app before the claim could be processed!
I'm still not convinced it's bonafide and wondering if DWP UC system has been hacked?

huckster

Relative should  take part in phone call, but don't provide any information until the UC agent has sent a journal message on the UC claim confirming it someone from UC that is calling.

girlchops

huckster said:

Relative should  take part in phone call, but don't provide any information until the UC agent has sent a journal message on the UC claim confirming it someone from UC that is calling.

That's really great advice. We checked and can see the phone appt request it in their journal. We can also see it was sent by an agent at Nottingham service centre but the claimant is in London, always has been and was being dealt with by a local work coach attached to local job centre/office. Will update with anything useful for anyone else once we've received the call.

poppy12345

girlchops said:

huckster said:

Relative should  take part in phone call, but don't provide any information until the UC agent has sent a journal message on the UC claim confirming it someone from UC that is calling.

That's really great advice. We checked and can see the phone appt request it in their journal. We can also see it was sent by an agent at Nottingham service centre but the claimant is in London, always has been and was being dealt with by a local work coach attached to local job centre/office. Will update with anything useful for anyone else once we've received the call.

On my daughters journal messages have been added by agents in Middlesborough and Dundee and we don't live anywhere near either of them.

sammyjammy

It will be remotely based staff dealing with this, work coaches have enough on their plate.