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Return goods by courier say never collected

stormin2021
stormin2021 Posts: 1 Newbie
edited 16 July 2021 at 2:17PM in Consumer rights
Bought goods (cc) online , problems from day one , then goods failed completely . Sorted with seller to send back for full refund . Seller sorted return courier . Courier  collected goods , no receipt due to covid . Then seller said courier never collected goods . Stalemate . 
CAB said write complaint letter to seller and Courier and inform credit card co. for Poss section75 . 
Thought I’d ask for advice first .
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