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Easyjet - Hands free offer due to booking before luggage changes - weight limits

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edited 19 May at 4:56PM in Coronavirus Board
My teenage daughter is due to go to Greece later this month. The holiday was booked a year ago before the changes to hand luggage. She hadn't booked any other luggage. On looking through the changes I discovered that she has been offered their 'hands free'  free of charge. Easyjet state what dimensions this can be, but not the weight. I've looked all over and can't find it.  Does anyone know this and anything else she should be aware of?  I'd hate to get her to get to the airport and get charged as she's not understood something. 

(relevant info) 

https://www.easyjet.com/en/policy/cabin-bags-faqs   

What if I had already booked flights for travel after 10th February before you announced these changes?

 

If you are travelling from 10th February and have already booked an Up front or Extra legroom seat, you don’t need to make any changes to your booking.

If you had already made a booking for travel from 10 February 2021 before 1 December 2020 (when the new policy was announced) and have not booked an Up front or Extra legroom seat, you will be able to bring on board a small under seat cabin bag (max. 45 x 36 x 20 cm including any handles and wheels). In addition to this we contacted you to offer you easyJet’s Hands Free product free of charge should you wish to still bring a large cabin bag in addition to your small under seat cabin bag. Hands Free enables you to check your large cabin bag into the hold at our dedicated easyJet Plus Bag drop in the check in area and have it delivered amongst the first on the baggage belt on arrival.

 

I was sent an email offering me Hands Free for free – what does that mean?

 

If you booked your flights before the new policy was announced on 1st December 2020 but are travelling after the new policy came into effect on 10th February 2021, the new cabin bag policy will be in place for your flight(s).

The same applies if you were booked to travel before 10th February 2021, but are now due to travel afterwards as a result of having to change your flight(s).

This means that if you have not booked an Up front or Extra legroom seat, you will now be able to bring a small under seat cabin bag on board (max. 45 x 36 x 20 cm), which must fit under the seat in front of you. In addition, we are also offering you Hands Free, free of charge for your affected flights, which means you can still bring a large cabin bag with you in addition to your small under seat bag for this flight(s).

To go Hands Free, you’ll need to bring your large cabin bag (max. 56 x 45 x 25 cm) to our dedicated  easyJet Bag drop in the check-in area, along with a copy of the email we sent you. Our team will confirm your details and check the large cabin bag into the hold, free of charge. A small cabin bag (max. 45 x 36 x 20 cm) may be brought on board.

 
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