British Gas Evolve

SelMay

Has anyone who was originally a BG customer and been moved across without their consent to British Gas Evolve.      I had an email but didn't take much notice and now I find I'm a Evolve customer with no access to my account details and my original BG account is closed and they want my bill paid up.  My DD won't happen this month so will have to pay double when they decide to set me up.  Has anyone tried going back to their original BG and cancelling Evolve.    

siddall08

Me and I’m this minute trying to contact them !!! Have you had any luck understanding this ? 

UnclaimedEnergy

Have you had a look at the email which was sent about it to see if it gave you the information required?
Alternatively, have you tried contacting BG/BG Evolve to get access?

British Gas Evolve is still British Gas, but on a new billing system. However they've set it up under a different supplier code, so instead of migrating customers between systems, they're switching them over to the new 'supplier'.

If you're unhappy, and aren't on a fixed tariff, then you can easily just look to switch away. 

[Deleted User]

SelMay said:

Has anyone who was originally a BG customer and been moved across without their consent to British Gas Evolve.      I had an email but didn't take much notice and now I find I'm a Evolve customer with no access to my account details and my original BG account is closed and they want my bill paid up.  My DD won't happen this month so will have to pay double when they decide to set me up.  Has anyone tried going back to their original BG and cancelling Evolve.    

No customer consent is required as British Gas is still your supplier. BG Evolve is just a new billing platform which British Gas has brought in to reduce its operating costs for the domestic part of its business. Your credit/debit balance would normally be moved to the new billing platform.

FWiW, E.oN has recently carried out a similar cost-cutting exercise and it has moved its domestic customers across to E.oN Next. This is a billing platform developed by Kraken Technologies which is owned by Octopus Energy.

SelMay

siddall08 said:

Me and I’m this minute trying to contact them !!! Have you had any luck understanding this ? 

Looking at the two other response, it makes sense as the email does say its online only which was fine and that its still with British Gas.     Just wish they had emailed again just to confirm.      I'll wait and see how it goes.

Katieowl

They've just done this to my Mum, was just trying to figure it out

cjohnson200

Yes, this has just happened to me. I wondered why my DD hadn't been taken this month. So I contacted them. The wait was for 45 mins on the phone, so I used the chat. They said that my account had all been moved over, and I had to log in and pay the balance, as otherwise I would be in debt to them. 

I pointed out how bad this was, if I hadn't checked my DD's, I would be in debt. 

I tried to raise a complaint, but they said they're not taking calls at the moment. So had to leave it with 'Jake' in the chat to escalate the issue for me. 

So many problems with this. I worry that these people are dealing with millions of customers, and we trust them with our money. I also worry that we trust them to deliver Gas into our homes. If they are this caviller with our money, god knows what their safety processes are like?? 

I am now trying to find my past bills, readings and payment information, as Evolve doesn't appear to hold this data. So I cant even do a comparison to help me decide on a better supplier!