DVLA Top marks for V5 change

SteveJW

Purchased second-hand  car on Thursday afternoon

Dealer notified change of ownership on line

Changed registration details on line whilst at dealers and applied for new V5

New V5 popped through the door the following monday

I would think it is an automatic process and no human intervention is needed

Still I think excellent service

foxy-stoat

WOW, a post that ISN'T complaining about DVLA slowness or VED or I bought a secondhand Fiesta in 2008 and one of the fuses has blown, how do I sue the previous owner for a full refund + compensation.....

Good job.

motorguy

SteveJW said:

Purchased second-hand  car on Thursday afternoon

Dealer notified change of ownership on line

Changed registration details on line whilst at dealers and applied for new V5

New V5 popped through the door the following monday

I would think it is an automatic process and no human intervention is needed

Still I think excellent service

Thats why the service was so good.  All computerised so no opportunity for the form to languish in someones in tray for several weeks. 

Biggus_Dickus

The DVLA’s online processes have improved tremendously in recent years and they can, and do, work very swiftly and efficiently. They deserve great credit for that, imho.

However, if issues do arise and some human intervention is needed then that’s when things can get seriously de-railed;...there are a few helpful/knowledgeable humans at the DVLA but they’re a shrinking commodity. Most of the staff are little more than unwavering pre-programmed automatons who are guided by strict procedure;...imho of course.

Jaybee_16

Have to agree with the OP about the automated part of DVLA. Changed home address three times in the past year or so and each time I completed the process online and the new V5 appeared days later.
A few months ago I needed to renew my licence due to an age medical. Sent the paperwork to DVLA by post and new licence was received three weeks later. 
Some things work well at DVLA.

SteveJW

Biggus_Dickus said:

However, if issues do arise and some human intervention is needed then that’s when things can get seriously de-railed;...there are a few helpful/knowledgeable humans at the DVLA but they’re a shrinking commodity. Most of the staff are little more than unwavering pre-programmed automatons who are guided by strict procedure;...imho of course.

DVLA lost most of their most knowledgeble and helpful staff when they closed the local office
The Hull branch moved to Beverley and I had regular dealings with the staff
They then decided to close the local offices

AdrianC

SteveJW said:

DVLA lost most of their most knowledgeble and helpful staff when they closed the local office

Even though data is not the plural of anecdote, every single dealing I had with a local office was a comedy of wuckfittery - three different offices, I think.

I was in the middle of a year-long-and-counting saga with one office when it closed. They were sending post to the wrong address, they were losing inspection reports...
One phone call to Swansea once it was transferred, and it was sorted the same day.

I mourn them not one jot.

EssexExile

The "sensitive case team" at Swansea are very good, even the humans.

cymruchris

I'm waiting for a V5 to pop through the door of someone that's just removed their private plate so I can pop up and buy the car - so this gives me hope that it'll be sooner than later.  (Especially as I know they've been going through a tough time of late)