Formal Complaint to Target HCA

Doves45

Good Morning All,

I’m looking for a little bit of advise. I want to make a formal complaint against Target HCA. Who would be the best to send it to. Im in the process of selling so redeeming my HTB - this has been on going for over 4 months with issues I’m not aware of and no communication. It’s causing a lot of anxiety and stress.

Any info or advise would be much appreciated.

Thanks!

theartfullodger

What does their documented complaints process state, please?

[Deleted User]

Doves45 said:

Good Morning All,

I’m looking for a little bit of advise. I want to make a formal complaint against Target HCA. Who would be the best to send it to. Im in the process of selling so redeeming my HTB - this has been on going for over 4 months with issues I’m not aware of and no communication. It’s causing a lot of anxiety and stress.

Any info or advise would be much appreciated.

Thanks!

First you have to complain to Target themselves. 

Complaints

Target Services Limited is committed to providing quality service. If you are in any way unhappy at the service you have received please contact us.

We value your opinion greatly and we take all complaints very seriously. Should you have a complaint, or if you are dissatisfied in any way please call on 0345 848 0235.

Alternatively you can email us at Target.HCA@targetgroup.com or write to us at the following address:

Target HCA

PO Box 911

Newport

NP20 9PA

Be assured, if something has gone wrong we will do whatever we can to put it right.

If your product is called Home Buy Direct or First Buy, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date provided on the final response letter.

If you do not refer your complaint within that time, the Ombudsman will not have permission to consider your complaint (they will only be able to do so in very limited circumstances).

For further information can obtained at the following website: www.financial-ombudsman.org.uk/consumer/complaints.htm

From: https://www.myfirsthome.org.uk/contact/