Haven UK stay holiday during covid

Having booked this holiday in 2019 to go 2020 there was no issues with covid at the time. We booked in the assumption that there would be no restrictions in place and the entertainment/swimming/activities wouldn't be limited. 

We decided to move the holiday back 12 months from the planned date of 2020 due to the uncertain times of going in and out of lockdown.

Fast forward to today. About 2 weeks before we were due to arrive haven sent out information regarding the booking of the events above. 

As a family of 5 we were told on 8 people over the course of our stay would be allowed to the swimming. So we could all then only 3 the next time. As for the activities these were reduced in what was on which is fair enough and accept this. The entertainment was also limited. We were allowed to book 1 morning, 1 afternoon and 1 evening only. 

I feel as if I am not getting value for the money I paid. When we rebooked we paid an extra fee because it was being moved to the following year and prices would have increased for this year we were told.

Would there be any case for some compensation from haven on the basis of the information I have shared?


  • TBagpuss
    TBagpuss Posts: 11,199 Forumite
    First Post First Anniversary Name Dropper
    Probably not.

    You would need to check the small print but I would be surprised if it doesn't say somewhere that not all attractions / facilities may be available.

    You don't say when you are due to go - if it is after 19th July you may find that you are able to do more.

    If not, you can of course raise it with them and ask whether they can offer a discount or any other gesture of goodwill 
    All posts are my personal opinion, not formal advice Always get proper, professional advice (particularly about anything legal!)
  • I am here currently. Only told 2 weeks before arrival date that there were restrictions on the activities etc. 
    SPOWER Posts: 283 Forumite
    Name Dropper First Anniversary First Post
    edited 9 July 2021 at 12:08PM
    Hi.  I think this is to do with STAY and STAY & PLAY - they changed the bookings since CV19.  I don't want to sit in some skanky ballroom playing bingo.  (my Haven was a Butlins holiday camp)  But they will give out reductions if you phone.  You need to be persistant.  Tripadvisor is full of complaints about what you are experiencing.  Sorry to hear about that, good luck and try and enjoy your break.  We work hard enough for them.
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