Experian £14.99 charges

snowwhite398

I signed up to an Experian trial a while ago and didn't realise they'd been charging me £14.99 a month for many months. I realise it's my fault for not cancelling it and for then failing to notice.

I emailed and have now had it cancelled. They are offering to refund me two months worth. They keep hassling me to accept this amount which is making me wonder if I should be asking for more?

Thanks in advance

[Deleted User]

Two months is generous. I'd take it before it's rescinded.

Brie

Well it depends on how long you've been paying.  I might try to split the difference.  So if you've been paying for 10 months ask for 5.  But that's just me.  2 months is ok and good that they have offered anything.

cymruchris

I'd take it too - and keep an eye on my accounts for any future subscriptions following the signing up of a free trial. 

MarkR1985

You're lucky they offered you anything. It's quite clear that it's a paid service.

Do you not check your bank statements/transactions?

Poquito

snowwhite398 said:

I signed up to an Experian trial a while ago and didn't realise they'd been charging me £14.99 a month for many months. I realise it's my fault for not cancelling it and for then failing to notice.

I emailed and have now had it cancelled. They are offering to refund me two months worth. They keep hassling me to accept this amount which is making me wonder if I should be asking for more?

Thanks in advance

How come you don’t use the service linked to this site. It’s free and they notify you if there are any changes. As for Experian if you want to ask for more, ask they can only say no, because as you say it was your fault