Help needed with delivery received in error

Jp3sfc

Hello everyone,

My first post so not sure if this is the right place. And it is the strangest incident I've come across!

We recently ordered a set of garden furniture for my mother-in-law, who lives alone and with dementia. We ordered through a company listed on Etsy (InspiredInteriorsGB) - they were excellent, delivered on 2/6/21, kept contact with me so we could be there to supervise the delivery, and all went very well.

Last week we visited mother-in-law to find a second set of garden furniture - same design but different set - sat on her patio with the one we had bought. It was a surprise to say the least!! We have tracked it down to being delivered on Monday/Tuesday of last week, but because of her condition she didn't think to call to ask us about it. We have no paperwork, no clue where it came from - other than presuming it is from the same company - and I've checked through her bank account and we certainly haven't paid for it.

I have tried to contact Inspired Interiors but they are not trading on Etsy any more. I have emailed and left my phone number but have not had any response. Does anyone have any idea what we could do? We don't want anyone going back to collect and confusing mother-in-law further without us being involved. Very tempted to load it up and bring it to have in our garden - it is a lovely set!

Many thanks for your attention.
Jane

Aylesbury_Duck

I'd package it back up and keep it safe and unused.  They could come back at any point and ask for it back, and if it's been assembled, used or damaged in any way, you are liable.  Keep trying to contact them and see what happens.

If you do want to keep it, just keep the money aside to pay for it should they ever ask for it.

the_lunatic_is_in_my_head

Jp3sfc said:

Hello everyone,

My first post so not sure if this is the right place. And it is the strangest incident I've come across!

We recently ordered a set of garden furniture for my mother-in-law, who lives alone and with dementia. We ordered through a company listed on Etsy (InspiredInteriorsGB) - they were excellent, delivered on 2/6/21, kept contact with me so we could be there to supervise the delivery, and all went very well.

Last week we visited mother-in-law to find a second set of garden furniture - same design but different set - sat on her patio with the one we had bought. It was a surprise to say the least!! We have tracked it down to being delivered on Monday/Tuesday of last week, but because of her condition she didn't think to call to ask us about it. We have no paperwork, no clue where it came from - other than presuming it is from the same company - and I've checked through her bank account and we certainly haven't paid for it.

I have tried to contact Inspired Interiors but they are not trading on Etsy any more. I have emailed and left my phone number but have not had any response. Does anyone have any idea what we could do? We don't want anyone going back to collect and confusing mother-in-law further without us being involved. Very tempted to load it up and bring it to have in our garden - it is a lovely set!

Many thanks for your attention.
Jane

Sounds like a result really. 

As it was a distance sale they should have provided you with a geographical address via durable means which you should use to write to them in order to advise that you have their property and they can collect it at an agreeable time. 

If you want the furniture for your garden I'd use it, if the company come looking offer them some money, maybe half it's retail value, to keep it. 

If they didn't comply with their obligations to provide a geographical address and/or turned down your offer of some kind of payment I think they'd be unwise to take the matter small claims as you could argue they failed to mitigate their losses by not complying with the legislation which prevented you from notifying them in the correct manner and/or refused a reasonable offer of payment. 

sheramber

Have you tried the contact details by Etsy here

https://www.etsy.com/uk/shop/InspiredinteriorsGB

Sandtree

Jp3sfc said:
We recently ordered a set of garden furniture for my mother-in-law, who lives alone and with dementia. We ordered through a company listed on Etsy (InspiredInteriorsGB) - they were excellent, delivered on 2/6/21, kept contact with me so we could be there to supervise the delivery, and all went very well.

Last week we visited mother-in-law to find a second set of garden furniture - same design but different set - sat on her patio with the one we had bought. 

Are you the only people in her life? 
Could she have mentioned to someone else that she liked them and that person has bought the second set?

Jp3sfc

Hi, thank you for your responses. We have tried to contact via Etsy, the furniture was delivered and installed so we don't even have any packaging. We are the only people, there is no-one else at all who would have sent it. It is really quite bizarre!!

Thanks again