How do I return a faulty item to Amazon after 30 days?

kharry

I bought a ceiling fan light in May 2021 through Amazon. It was used a hand full of times and fused when I used the remote to switch it on which has rendered it useless. The 30 day return window closed 2 days before the fault occurred. I cannot see any way of contacting Amazon to return or repair which I find most distressing and infuriating as I cannot exercise my consumer rights. Is there anyone with a solution?

wegptrem

Have you tried customer service?

0800 279 7234

Or if that keeps you waiting for too long - I can't post URLs, so we will do it this way:

go to

amazon dot co dot uk

and add this to the URL in the address bar:

/gp/help/customer/display.html?nodeId=201747400

Good luck

wegptrem

Ack!

Wrong URL - sorry - this is correct:

go to

amazon dot co dot uk

and add this to the URL in the address bar:

/gp/help/customer/display.html/ref=vnid_471044?ie=UTF8&nodeId=471044

Apologies

JJ_Egan

Through Amazon you say .

Does that mean it was not Amazon , but third party .

born_again

kharry said:

I bought a ceiling fan light in May 2021 through Amazon. It was used a hand full of times and fused when I used the remote to switch it on which has rendered it useless. The 30 day return window closed 2 days before the fault occurred. I cannot see any way of contacting Amazon to return or repair which I find most distressing and infuriating as I cannot exercise my consumer rights. Is there anyone with a solution?

Direct from Amazon or via Marketplace?

mattyprice4004

If it was a third party, you need to get in touch with them for a remedy. 
It'll show you on the product page if it's sold by Amazon or not  

the_lunatic_is_in_my_head

mattyprice4004 said:

If it was a third party, you need to get in touch with them for a remedy. 
It'll show you on the product page if it's sold by Amazon or not  

Product page offerings will change, best to check the actual order.

As above if it was Amazon call or chat with them.

If it was a third party seller and not filled by Amazon send a message and if no joy you typically have 90 days to open an A-Z claim with Amazon for them to adjudicate. 

macman

Use the 'contact the seller' option, rather than 'return the item'.  This is not a return in the usual sense of returning an unwanted item within the 30 days window, it's to obtain a refund or replacement of a faulty item. 
The 'contact' route should then give you a series of options, one of which will relate to faulty or misdescribed items.