Nationwide Building Society warning for existing members , new members

sutton111

Thrugelmir said:

What was the purpose of going to the Ombudsman. Bottom line is that it costs all of us money. Services have to be paid for. 

Oh goodness, was it necessary to sound quite so sanctimonious and patronising?

Jami74

anneliese123 said:

Last year , I received the most appalling customer service , just around first lockdown 
Having spoken to the branch manager by calling branch direct , it was agreed I could call in to make an essential transaction .
I had a large sum of money to deposit and didn’t feel comfortable using outside deposit facility , this was just a one off , took Covid rules very seriously .
I went into  branch the following day  and the cashier gave me a barrage of verbal abuse for going into the branch , another colleague witnessed this .

Last year covid seemed very much more scary than it is now. People were terrified for their lives. Those who had to go into work may have felt it was unfair that others got to work from home and stay safe. When people are scared they don't always behave their best. Maybe the cashier felt the risk of spreading covid was far greater than your need to personally deposit some cash. Where was the branch manager when this was happening, sat safely in an office practicing social distancing and avoiding contact with the public?

MACKEM99

Thrugelmir said:

What was the purpose of going to the Ombudsman. Bottom line is that it costs all of us money. Services have to be paid for. 

Because they felt that their compliant was not dealt with fairly.

born_again

Wonder what the Large amount was?

[Deleted User]

sutton111 said:

Thrugelmir said:

What was the purpose of going to the Ombudsman. Bottom line is that it costs all of us money. Services have to be paid for. 

Oh goodness, was it necessary to sound quite so sanctimonious and patronising?

By sending a pointless complaint to the Ombudsman (a he said / she said scenario is never going to result in OP getting Nationwide some sort of penalty and of course we only have one side of the argument as per normal) it not only wastes the time of an adjudicator in having to look into it, diverting them away from dealing with a genuine issue like miss-selling for example, it also wastes Nationwide's (and thus their member's) money (£800 or something fee they have to pay) for the case. If OP was genuinely abused in branch (which I doubt), then they would have simply moved their account elsewhere after the complaint failed and got on with their life instead of coming on here.

Lightning360

Deleted_User said:

sutton111 said:

Thrugelmir said:

What was the purpose of going to the Ombudsman. Bottom line is that it costs all of us money. Services have to be paid for. 

Oh goodness, was it necessary to sound quite so sanctimonious and patronising?

By sending a pointless complaint to the Ombudsman (a he said / she said scenario is never going to result in OP getting Nationwide some sort of penalty and of course we only have one side of the argument as per normal) it not only wastes the time of an adjudicator in having to look into it, diverting them away from dealing with a genuine issue like miss-selling for example, it also wastes Nationwide's (and thus their member's) money (£800 or something fee they have to pay) for the case. If OP was genuinely abused in branch (which I doubt), then they would have simply moved their account elsewhere after the complaint failed and got on with their life instead of coming on here.

And, unless I've missed something, they haven't yet said what was actually said to them in the branch yet.

yksi

Nationwide is a bank I joined about two years ago and I have found their customer service to be outstanding. They have treated me far better than the other two banks I have dealt with and the half-dozen or so financial institutions I've had dealings with.

Their internet banking is great. Their branch staff are kind, friendly and understanding, politely asking another customer to stand back and thanking me for my patience when I had to deposit cash into an account.

The OP clearly doesn't want to bother telling us what was actually said, but I can probably guess. I work in a supermarket and here's how several interactions went back at the beginning of lockdown:

(company, and signage, politely asks customers to use contactless where possible)
(customer insists on going to the atm, withdrawing cash and then standing in the longer cash queue)
(cashiers address the long queue, thank them for waiting and invite people to use the self-scan to pay by card as it's quicker and safer)
(older person gets angry, shouts about why every second till is closed [I am very sorry but they're too close together and we are trying to keep our staff safe] rudely complains about having to wait in the queue [I do apologise, it's much quicker over there if you're able to pay by card, would anyone like to come up and use the self-scan] and insists that they need to use cash and you should serve me because I have got a right to use cash [of course sir, we prefer card but we do still accept cash from those who can't] and why haven't they got more tills open and the queue is a disgrace and they're never coming here again)
(customer doesn't bother with a mask and stands far too close while shouting at the cashier, ignores the arrows, doesn't bother to social distance, coughs repeatedly without covering their mouth)
(customer gets to the till, hurls more abuse at the cashier, and then licks their fingers to count their notes)

OP the bank was trying to tell you to put your cash into the machine - yes of course they know that it's uncomfortable to do that but this pandemic has been serious enough that they still needed to try to get people using the machine. All of us had to make adjustments and do things we didn't much like. You don't agree with the need to use the machine or, obviously, you think they should have put their own health at risk to make you feel less uncomfortable. Unfortunately not many people are going to side with you. If you can't see their point of view I can very much imagine you argued your case and then felt that their impassioned, stressed-out response was an attack. Maybe it was, but maybe, it was justified. People thought we were all going to die.