CHAPS - Missing payment

k3lvc

pbartlett said:

it certainly would not hurt to raise a formal complaint with santander

On what basis ? For them doing something they're legally obliged to do ?

pbartlett

k3lvc said:

pbartlett said:

it certainly would not hurt to raise a formal complaint with santander

On what basis ? For them doing something they're legally obliged to do ?

complaint that funds from savings account to daughter should not be flagged and stopped

user1977

pbartlett said:

k3lvc said:

pbartlett said:

it certainly would not hurt to raise a formal complaint with santander

On what basis ? For them doing something they're legally obliged to do ?

complaint that funds from savings account to daughter should not be flagged and stopped

And how would the bank know that the transaction shouldn't have been flagged?

k3lvc

pbartlett said:

k3lvc said:

pbartlett said:

it certainly would not hurt to raise a formal complaint with santander

On what basis ? For them doing something they're legally obliged to do ?

complaint that funds from savings account to daughter should not be flagged and stopped

Because money launderers/criminals never move money between family members do they ?

ThisnotThat

pbartlett said:

k3lvc said:

pbartlett said:

it certainly would not hurt to raise a formal complaint with santander

On what basis ? For them doing something they're legally obliged to do ?

complaint that funds from savings account to daughter should not be flagged and stopped

If the bank knew who the money was going to and their relationship, and that they weren't money laundering, they'd never have to flag any transactions that were legitimate, would they?

Perhaps then they'd stop being banks and just win the lottery every week, or stick their money on horse races and always win, in casinos etc and clean them out too.  Because apparently, they are omniscient.

Rehees

I understand the bank’s concerns but it should be their duty to inform me that the payment was stopped so that I can make alternative arrangements.
luckily I had enough savings to make an ordinary bank to bank transfers (albeit several transactions) to my daughter. 

Had I not continuously called the bank the Chaps payment would have set with them for god knows how many days. 

CardinalWolsey

I understand the bank’s concerns but it should be their duty to inform me that the payment was stopped so that I can make alternative arrangements.

Unfortunately - for you - the exact opposite is actually the law. Banks are legally required not to disclose they are undertaking AML checks, otherwise they will be guilty of what is known as "tipping off".

Rehees

Chaps security called me this afternoon.
Asked a few questions about recipient’s details and said they’ll release the payment and it could take another 48 hours!!
I said it’s best they return the money back into my account to which they replied that too can take 48 hrs!!

Rehees

Also I forget to add, chaps security did say they got the email today to carry out security check.
so for 3 days no one actually did anything 🤷🏻‍♂️

Aylesbury_Duck

Well at least you know to allow more time if you ever have need to transfer a large sum.  It's the price we all pay to try and stamp down on laundering, fraud, etc.