Airline voucher refunds - difference in amount offered to the value of the voucher

LavenderLouise

Please direct me to an appropriate thread if this has already been covered elsewhere. I have a voucher for Olympic airlines that I won't be able to use. That's fine, as they are offering a refund, however the voucher is for €175, but they are only offering me €158. Does anyone know why, and can I obtain the full refund?

I wondered if it was to do with taxes, but presumably as the flight didn't take place, they didn't pay any taxes.

Caz3121

what was your original flight price?
Olympic were offering a refund for the fare or a voucher which was for an additional 10%, that additional 10% would not apply for cash refund

LavenderLouise

Thank you - you are right. I hadn't even thought to go back and look at the original ticket price, I had made an assumption that the voucher was for the same amount. I didn't realise that it included a "bonus". Mystery solved!