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look after my bills .com

I would advise anyone to stay well clear of this organisation. They recently instigated a switch of my electricity account to another provider without any notification that this was happening, the result of which would have been an extra unecessary £350 payment for  one year's energy supply. As a result of this I have asked them to close my account and to remove all my details from their data base. This they have failed to do and also do not respond to any E mails. Do not become involved with them if you value your personal information such as bank account details.

Comments

  • Browntoa
    Browntoa Posts: 49,620 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 1 July 2021 at 6:21AM
    You obviously didn't understand what you signed up for as it's an "auto switching" service . If they find a better deal you are automatically switched .

    It requires you to enter accurate information about your existing tariff on sign up , enables them to identify any leaving penalties . They won't switch you if there's a penalty
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  • dogshome
    dogshome Posts: 3,878 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Signing up with one of the "We will ensure you are always on the best tariff " companies such as Look After my Bills, is never a wise move.
    They earn their living by Switching their clients to whatever supplier pays them the biggest bounty for introducing a new customer

    A recent TV Ad. for Look after My Bills boasted that they have 400,000 customers, how much they get paid by the suppliers is a closely guarded secret, but £30 is often the amount offered directly by suppliers to new customers.

    So 400,000 x £30 works out to £12million in the first year, with another £12million the next year when they move them on to another supplier 
  • Robin9
    Robin9 Posts: 13,035 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 1 July 2021 at 7:06AM
    @stevesalp  As others have said once you have signed up the switch is outside your control and may well be the best that LAMB can do  -   you can probably do better with a little bit of effort.

    Are they guessing at your consumption - you do give them monthly meter reads don't you ?


    Give us some actual consumption details for the last year please. - note costs are going up.


    Never pay on an estimated bill. Always read and understand your bill
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