Advice on complaint procedure - help

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Hey there, hoping for some advice. I’ve had a complaint open with Homeserve for over two years. They damaged the wall in my house when they installed a new boiler and didn’t tell me. After that, they ignored my complaint, lost my details in a site move, repeatedly failed to update me, blamed me for not answering my phone, even though I explained I care for my severely disabled son. I emailed stating this and asking them to agree a date and time to talk due to this and they ignored me. They haven’t addressed my complaint points so I went to FOS who have said they can’t look into it as the boiler installation was a private agreement. Any advice as I’ve been treated disgustingly and I’m no close to having my complaint resolved. Many thanks.

GDB2222

How did you pay? If by credit, or credit card, you can complain to the credit provider.

grumbler

If you can prove everything, I think nothing stops you from getting the wall repaired and claiming money from Homeserve - 

How to complain

Small Claims Court

However, first you can try 

Free complaints tool - Resolver - the automated complaints system

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GDB2222 said:

How did you pay? If by credit, or credit card, you can complain to the credit provider.

Thank you... I paid my debit card. Lesson for the future I’m guessing!