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Who to complain to about a private covid test provider?

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I returned from holiday and did a day 2 test but have not heard anyyhing since. I have not been able to contact the test provider and they will not respond to my emails.

Thanks

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  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 26 June 2021 at 12:43PM
    Who is the provider .
    Try Trading Standards .
  • sheramber
    sheramber Posts: 22,451 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    House13 said:
    I returned from holiday and did a day 2 test but have not heard anyyhing since. I have not been able to contact the test provider and they will not respond to my emails.

    Thanks
    If you have feedback about a provider, email dhsctesttrace.customerfeedbackteam@nhs.net

    https://www.find-travel-test-provider.service.gov.uk/test-to-release
  • silvercar
    silvercar Posts: 49,531 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    119 if getting the result is crucial to you. Eg you can’t be released under the test to release programme until you have your day2 result.
    I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
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