Play more Golf Membership

Rickygalv

So I have a membership from June 2020-June 2021 where you get 120 points to use throughout the year. Basically all courses were closed for four months due to covid and I have got to the end of the year with almost 100 points left over. 

They are saying unless I rejoin and pay for another complete year that I will lose all of my remaining points!

im asking them to extend the membership for 4 months (the time courses were closed for) to enable me to use my points up.

I would then rejoin for a further year if the covid situation does not worsen.

They are saying a point blank “no” there’s nothing they can do and I have to pay them for a further year to be able to keep the points and use them.

This is unreasonable in my opinion, I wondered how the law would see this?

I can understand they are also experiencing disruption and inconvenience due to Covid but surely the best thing for them to do would be to support their clients rather than try to get more money out of them for something They have already paid for?

Upsidedownandaround

You would have to read the terms and conditions to decide “how the law would see this?”.
What do they say?

Rickygalv

Cannot see any provision for something like covid, it’s published PlayMore.golf then terms and conditions, I cannot post the file or link as a newbie to this forum

Upsidedownandaround

3.4 If any Home points remain when you renew your membership, we will carry over your Home points to the following year. Carried over Home points from the previous year can only be on the basis of renewing with the same nominated Home Club and membership product e.g. Individual 100 point membership to Individual 100 point membership. If renewing with a lessor category of membership e.g. 500 points Corporate Membership down to Individual 100 point membership, the level of carried over points can only be on the basis of the maximum number of points for the new product purchased e.g. 80 Home Points and 20 Flexi Points.

If you have had 8 months to use your points and they are doing what is in the terms and conditions then personally I don’t think there is anything you can do.

Rickygalv

The point is golf is a time consuming pastime and the period of time you should have received as per the contract is 12 months, I have not had 12 only 8! 

sheramber

Have you followed the complaints procedure?

https://helpcentre.playmore.golf/playmoregolf-complaints-policy

parcival

It's a non starter - most golf clubs have given members nothing back. Mine has effectively refunded 1 month as a gesture.

PMG is a very cheap way to play golf and you have still had ample chance to use your points.

Upsidedownandaround

Rickygalv said:

The point is golf is a time consuming pastime and the period of time you should have received as per the contract is 12 months, I have not had 12 only 8! 

If you bought the membership last June you would have known that there was a chance Covid could result in courses being closed for a period of time and you would have known from the terms you agreed that if you didn’t use all your points when they were open they would be carried over if you renewed your membership. 

As said above even yearly golf club memberships and gym memberships aren’t all being extended or rebates given. If you buy a yearly membership at the moment with all that is going on in the world you have to accept their will be closures unfortunately.