How can I access statements from a closed Universal Credit account?

oh_really

There must be organisational IT backups to allow access.

poppy12345

julieanne1811 said:

poppy12345 said:

julieanne1811 said:

Between 2019 and 2020 I received UC (for just over a year). In July 2020 I was told that it was a mistake and shouldn't have been awarded. A couple of days later my account statements were all reset to zero, giving the impression that I hadn't had any payments from UC at all. Some time after this I was contacted by the over-payment people about repaying all the UC I'd been given (over £3000).

Because I was working (seasonal invigilation work), I wouldn't repay anything unless I earned over £400. I never earned more than this.  However, now I've had to stop working because of increasing ill-health and am in receipt of PIP. I was asked to repay 1/3 of my monthly PIP payments to UC but can't cope with this, so have agreed to pay £20pm, which is still more than I would have had to pay if I was working (my PIP payments are around £300pm). 

But this is the thing: the error was entirely on the side of Universal Credit, and they've tried to cover their tracks by changing my statements to look as if I hadn't had any UC payments. At the same time they are reclaiming money from me. 

I didn't take a screen-shot of the altered statements and am finding it impossible to access them. UC say they can't access closed UC accounts. 

Even if it was an error by DWP all UC overpayments are recoverable. I also don't believe you will be able access any of those past statements. What was the reason they said you were overpaid?

They said I shouldn't have been given UC at all because I have a pension that takes me over the limit.

Did you declare that pension when you claimed UC?

huckster

When the Universal Credit  claim was submitted there is a question asking about "income other than earnings". This should have been answered yes, if you had pension income. UC would then have asked you for the information so the pension income was taken into account when calculating UC awards.

I would suggest that if anyone is unhappy about situations such as this, that they use the DWP complaints process and a DWP complaints resolution manager will be able to provide all of the information plus an explanation about what has happened.  

Nunez199888

Hi, I was hoping someone could help me out. My partner has a closed UC account and has since changed his number. As itd closed hes not able to log on and change his details/cannot be sent a text to the old number. He needs to access his statements from 2019 to show he received UC during this time period. But cannot access the account. UC phone line have been useless and not provided any help. Can anyone advice please how he can change his number on a closed account OR somehow access a closed account without using the number associated with that account.

poppy12345

Nunez199888 said:

Hi, I was hoping someone could help me out. My partner has a closed UC account and has since changed his number. As itd closed hes not able to log on and change his details/cannot be sent a text to the old number. He needs to access his statements from 2019 to show he received UC during this time period. But cannot access the account. UC phone line have been useless and not provided any help. Can anyone advise please how he can change his number on a closed account OR somehow access a closed account without using the number associated with that account.

This thread is from 2021 please start your own thread with your question to save confusing everyone.