British Gas trick

MWT

Reed_Richards said:

I'm in the camp who feel that the OP was mislead.  The British Gas representative may not have lied but they were being highly "economical with the truth" in not mentioning the credit balance.    

Time to get a transcript of the call I'd say, without it I'm not sure there is a solid foundation for a compliant, with it there may be enough to demonstrate that the customer was misled...

If they said "We can reduce the amount you pay for your energy" or something similar then they are in trouble.

If it was just "I've reviewed your account and I can reduce your monthly payment if you would agree to stay" then it is going to be a bit of an uphill struggle.

The Ombudsman doesn't have a good track-record of regarding accumulated credit on an account as anything other than a payment when it comes to 'bill-shock' so I'm not sure they would regard a failure to mention that the accumulated credit was the reason why the DD could go down as a significant failing...

Will be interesting to see the outcome, but I do strongly suggest getting that transcript before proceeding...