openreach

102 Posts

We are moving home on 29th June. We gave plenty of notice to Plusnet our phone and broadband provider. However when they put in the order for our new place they can't action it because the line is classed as in use and not due to be disconnected til 22nd July. Our seller of the property has contacted them to say they were supposed to disconnect his service on 22nd June and they have got it wrong. They told him they were sorry and it would definitely be done on the 22nd June as he had requested. Plusnet cancelled my order and placed a new order but despite them checking 22nd and 23rd June it is still showing on openreach's system as not due to disconnect until 22nd July. We cant find a way of contacting openreach. So we have to wait until 22nd July and hope they take it off so that the order can go through - and we will end up having no landline and internet service until into August. It is disgusting.
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The fault lies with the seller and/or their ISP getting the dates wrong, when did the seller give their 30 days notice ?
Not at all disgusting, just another hassle when moving home.
You'll have to think out of the box for a month.
Seriously I would ask the outgoing people if their broadband is also still active till 23rd July or if broadband is that important have a new line installed with LORN (simultaneous line and broadband activation )