Courier Delivered Delayed Item After Cancellation and Refund Now Demands Payment

MattMattMattUK

MalMonroe said:

When you are an eBay buyer, as others have said, it's normally up to the seller to arrange despatch, not you. In fact, the seller should have received an automated email from eBay with an address label with your details on for them to print out, stick on to the parcel and await collection by courier. It's so easy, eBay even arranges the pick up and everything. I've just done this with a vacuum I sold on eBay. 

What I would do now is contact eBay and complain to them. Ask them to deal with it since the whole process has been bungled from start to finish. I'd complain to them and keep on complaining until they made it go away. But I wouldn't have contacted the courier in the first place because it's the seller's responsibility to arrange delivery, and pay for it.

What a headache! It's enough to put you off eBay altogether. Refer back to them.

The issue is nothing to do with eBay, the OP booked their own courier, at their own cost, with their own contract with the courier.

Sandtree

MalMonroe said:

When you are an eBay buyer, as others have said, it's normally up to the seller to arrange despatch, not you. In fact, the seller should have received an automated email from eBay with an address label with your details on for them to print out, stick on to the parcel and await collection by courier. It's so easy, eBay even arranges the pick up and everything. I've just done this with a vacuum I sold on eBay. 

What I would do now is contact eBay and complain to them. Ask them to deal with it since the whole process has been bungled from start to finish. I'd complain to them and keep on complaining until they made it go away. But I wouldn't have contacted the courier in the first place because it's the seller's responsibility to arrange delivery, and pay for it.

What a headache! It's enough to put you off eBay altogether. Refer back to them.

There are times when a parcel is listed as local collection only but a remote buyer contacts and asks if they can arrange their own courier to pick it.

I had this the other day when selling my old computer. I didn't have a box for it hence declined but some couriers will pack for you at a cost.

pbartlett

the courier has collected the item and delivered it. Pay them and diarise never to use them again.

maisie_cat

You received the service you paid for, assuming you paid for standard service so just pay for it. If you paid for 24/48 hour on the other hand I wouldn't expect to pay the premium but they did eventually deliver. 

Ectophile

pbartlett said:

the courier has collected the item and delivered it. Pay them and diarise never to use them again.

Why? The OP had no contract with the courier.  The contract had been cancelled, and the money refunded.

kippermoose

Dear me! I thought "Money saving EXPERT forum" implied somelevel of expertise, not lazy, uninformed amateur opinion.
Forget it. I'll go elsewhere for useful input, not the !!!!!! I've recieved here.

Sandtree

kippermoose said:

Dear me! I thought "Money saving EXPERT forum" implied somelevel of expertise, not lazy, uninformed amateur opinion.
Forget it. I'll go elsewhere for useful input, not the !!!!!! I've recieved here.

Did you have to prove your expertise to be able to register or post? The website will tell you how to save money by switching electricity company via one of their sponsored/affiliate links etc. They're the ones claiming to be the "experts" (they didn't bother adding the s after buying the site from Martin)

This is a public forum and all can voice their opinions. Most won't advocate shoplifting or fraud as a way to save money, a few do. Some think loopholes etc are there to be exploited and let the fools that repay their debts cover the costs. Some will recommend doing the moral thing but still plenty of ways to save money whilst doing that. Thats the joys of asking the public for an opinion.

If you were to take this to a mediator etc they'd point out you agreed a price for a service and received the service. You knew they'd picked the parcel up after the cancellation but took no action and you were willing to accept the parcel when they came to you. Maybe a reduced price would be suggested to reflect the initial issues but I doubt a mediator would suggest that you get free delivery. For what a court of law would say the T&Cs etc would need to be read and ideally the call recordings/transcripts be available.

You say they "didn't bother" going to collect the parcel but that is hearsay at best. Rural addresses can be very difficult to find, even on a 4th attempt at going to an ex-colleagues home I got hopelessly lost because the postcode puts the satnav way off and obv there are no further signs to say which of the little lanes you need to go down. Couriers are paid poor money but most don't just decide they can't be bothered but at the same time cannot spend 2 hours going down every little lane in hope that its the one that'll lead them to the collection point.

the_lunatic_is_in_my_head

Sandtree said:

kippermoose said:

Dear me! I thought "Money saving EXPERT forum" implied somelevel of expertise, not lazy, uninformed amateur opinion.
Forget it. I'll go elsewhere for useful input, not the !!!!!! I've recieved here.

If you were to take this to a mediator etc they'd point out you agreed a price for a service and received the service. You knew they'd picked the parcel up after the cancellation but took no action and you were willing to accept the parcel when they came to you. Maybe a reduced price would be suggested to reflect the initial issues but I doubt a mediator would suggest that you get free delivery. For what a court of law would say the T&Cs etc would need to be read and ideally the call recordings/transcripts be available.

Worth noting this would have very likely been a distance sale and there is still a 14 day cancellation period, although "transport of goods ...  if the contract provides for a specific date or period of performance" is a limitation from what has been posted on this board previously the trader is still to advise the consumer of this via durable means in order to comply with:


(l)where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;


and the regs state:


www.legislation.gov.uk/uksi/2013/3134/regulation/36/made

(6) The consumer bears no cost for supply of the service, in full or in part, in the cancellation period, if—

(a)the trader has failed to provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, or the information on payment of that cost required by paragraph (n) of that Schedule, in accordance with Part 2, 

So it would likely depend on what information the company provided the OP.

With OP's above post it's probably academic by this point but it's also worth noting the company agreed to cancel and refund, they then performed the service making it their error. OP hasn't an option to refuse the service (OK so they could refuse delivery but that would cost the company more in sending the parcel back again) so in the slim chance the company was awarded a win would they be awarded costs as they've failed to mitigate their loses? 

MattMattMattUK

kippermoose said:

Dear me! I thought "Money saving EXPERT forum" implied somelevel of expertise, not lazy, uninformed amateur opinion.
Forget it. I'll go elsewhere for useful input, not the !!!!!! I've recieved here.

Just because you did not get the answer you wanted, does not mean that the answer you got was wrong.

JamoLew

OP what resolution do you actually want ?

Do you want the courier to come pick up the item and return it to the seller leaving your in the same position you were in when you cancelled ?

Whilst the process seems to have been a right mess - in the end you have the item and are only being asked to pay the original cost of delivery (I assume) which leaves you in no worse position although feeling a bit messed around.

As already suggested - you may be able to negotiate some goodwill, but that ship will sail the more you delay and dig your heels in