Vodafone London Underground WiFi

chammer

I took out a 24 month contract with Vodafone in March, upgrading from a cheaper MVNO carrier so that I could use the London Underground WiFi on my daily commute. This allowed me to connect whilst underground waiting for trains etc. Yesterday I became aware that Vodafone have dropped WiFi at all 114 stations covered, and replaced it with 4G in just 7 stations on the Jubilee line (I don't travel that way). 

Speaking to Vodafone, they say that I don't have any right to be released from my contract as they are still providing a service (though I think this makes them the only premium carrier with no Underground WiFi). Surely if Underground WiFi was advertised as a reason to join Vodafone and to sign-up, and I did so, dropping this service is Vodafone not delivering what was offered and agreed to?

Thanks!

JJ_Egan

Read the T&C of your agreement .

macman

It'll have been offered as a free add-on and not as a core part of your contract.
Any options via Crossrail for you, when it finally opens?

TL0001

I was in a similar position with Vodafone. I argued that they had either breached the contract or they had falsely advertised to me, as it was something I checked I could get before I took out my deal. They offered me £40 compensation which I declined and argued until they released me from the contract with no termination charges. (I had suggested they could discount £15 a month the WiFi costs)  Took a long time, but I got there eventually. Have now moved to 3 to continue using the London Underground WiFi.