Unauthorised Payments Taken By NOW TV

mjm3346

"I am annoyed though that it's that easy to do
They say that a PIN is available to set up to avoid this, but didn't inform me of this until after the event. I guess I have to admit defeat and move on. I won't ever be going back to NOW TV though!"

Like say Amazon (where a pin is also available but every individual streaming device needs to be set up) sites want to make it as easy as possible to make a purchase


On NOW in "my details and settings" both payment and parental pins are available along with the FAQs and the first one is 

Why do I need a payment pin?

Your Payment PIN prevents anyone else from using your saved payment details to make NOW purchases. Which is really handy if you share your NOW account with friends and family.

You won't have to enter your Payment PIN to carry on enjoying the membership you already have. That'll auto renew every month – unless cancelled"

Potbellypig

paulyz said:

Potbellypig said:

Lip_Stick said:

Potbellypig said:

paulyz said:

visidigi said:

paulyz said:

visidigi said:

paulyz said:

They told me that there's been no suspicious activity on my account. The evidence they gave me of when and for how long the sports channel has been used is odd. It's odd that someone would watch it for one minute. I don't think my account has been compromised. The only thing I can think is that I have inadvertently signed up to the pass. This is why I want them to explain to me how the pass could have been set up, but they just keep giving vague answers. I would have thought there would be an 'I agree to set this up' button that you have to click, but I wonder if they have some way of setting up a pass without customers realising. Having read some reviews other people have left online it certainly seems this could be the case. In which case this could potentially be fraudulent.

You not being able to see what your actions achieve do not make it fraudulent.

It sounds like you signed up without paying attention (I have NOW and any such request requires confirmation to proceed).

This would be backed up by the outcome of the inquiry. I can't say with any level of confidence that NOW have done anything wrong here.

The fact you didn't notice for three months is on you I am afraid.

It shouldn't be possible to be able to sign up to paying for a subscription service without paying attention. I had an online chat with NOW yesterday and they told me it is possible to purchase a pass accidently and not realise it. That's the equivalent of walking into Currys and accidently buying a washing machine because you happened to walk past it on your way to look at the kettles. That's a very underhand and dishonest practice. 

The fact I didn't notice for three months is on me, I agree. However, the money was taken from me without my authorisation and I have pointed this out to NOW. If they had refunded me I'd be a happy customer and I'd still be paying them for the Entertainment pass I have had since 2015. I had no intention of cancelling it until this happened, so they'd have continued to receive my payment of £9.99 a month for the foreseeable future. Instead, they've now got nothing and will never get another penny from me. I'll also make sure I spread the word about what a terrible company they are. 

Be careful. You can't prove the accusations you are making - so 'spreading the word' is only going to get you into trouble. If you could then this sudden evidence of it can be done by accident would have been in your cases which was declined upon review.

Of course its possible to do this without knowing if it was your compromised account. Unless NOW have checked the IP's and further more reliable data/logs then they cannot say if it would be abnormal (as from their perspective it looks like you did it).

By all means vote with your feet if it makes you feel better, but reliable you can be held liable for spreading unfounded accusations.

Bank won't be interested given NOW will just say it failed their internal process and you took it to adjudication which also failed.

I'm just commenting on my own personal experience. This morning I got an email to tell me they have decided to have another look at my complaint. Watch this space.

I've read these plenty of times before. You'll be telling us NOW TV have refunded you next. They won't have, but you'll tell us this anyway.

What a nasty post that is, which goes against community rules. I wish this site would take more action against people like you as it is one of the reasons this section is dying.

You'll be happy to know I've been warned (warned, good god). But the facts are there for all to see across numerous threads like these. A new user comes along claiming some sort of injustice and then disagrees with everything anyone else without an emotional attachment has to say on the matter. This leads to the original poster in the coming days/weeks/months to claim that the company now agrees with them and they have been refunded and usually given some compensation to go along with it. 

Probably a good chance this won't happen on this thread now, for obvious reasons, but this won't be the last time a similar thread happens on here. If you think my post was nasty and it hurt your feelings, I apologise. But I mean, it wasn't. 

I don't really want to get into an argument with you, but you seem to be suggesting that if you had not come onto this thread and made your original comment, it would have ended with me claiming that NOW had settled in my favour. I'm not a dishonest person and I really don't see what that would achieve anyway. I set this thread up in the hope that I'd find other people who'd had a similar experience of NOW so that we could perhaps try to stop this happening to more people in the future. 

Stop what happening? You've been told numerous times you've bought the sports package. It's a mistake on your part and to stop it happening again means that you need to be more careful in future.