Fasttrack reclaim

Roy247

Back in August 2019 I signed up with Fast Track Reclaim for their free PPI Claim search. On their web site they had a list of financial establishments that you could tick to request a free PPI check against, amongst the list were Lloyds & Black horse, both at that time part of Lloyds bank group.  I selected these along with several others I had had accounts with. No where on their list did it have TSB, so I also signed up with Resolver to check TSB.

I never received anything from FTR in reference to TSB till August 2020 when I received an invoice for 24% of my successful Claim against TSB.

How can this be legal, in 2019 when I applied for the free PPI TSB was owned by Sabadell and as a layperson how was I expected to know that FTR would include TSB as Lloyds.

[Deleted User]

The chances are the tick box thing was just to make it so they didn't have to send out as many letters, their terms and conditions would say they can put in complaints for every lender.

Question would be for TSB as to who put the complaint in, if TSB can confirm they acted on your resolver submission then go tell FTR, if TSB got the complaint started because of FTR then you owe them.

dunstonh

How can this be legal, in 2019 when I applied for the free PPI TSB was owned by Sabadell and as a layperson how was I expected to know that FTR would include TSB as Lloyds.

TSB carry no liability for historic complaints. Lloyds took on all liability for TSB complaints.