Scam and Fraud

Spritecs

Hi I really need help here - I bank with First Direct and have done for ove 20 years and never had an issue - however on 13th  Jan 2021 I made a payment for £1400 which was supposed to be a deposit for shutters due in mid march - Suffice to say they have never arrived and despite months of trying to get proof of order and a firm date for delivery nothing has been achieved - so I gear up to go to small claims court to do a background check only to find that the same company has 13 outstanding CCJs against them for a total of £27000 - I inform my bank and they tell me its an authorised push pull scam and confirm this in writing after interviewing me on the phone for 35mins. This decision gets overturned after a week for reasons unknown and despite a formal complaint they have chucked that out telling me its a "civil Matter" - so much for the other 13 victims!
Then to add insult to injury my account was hacked by someone who said he was phoning from my bank fraud team ( I thought it was about the above ) it was supposedly about another attempt to take £450 from my account in London - he said he was going to secure my account and I was nervous so I asked him to call back and he did and he quoted the first 8 digits of my credit card and the last 3 transactions on my account so very credible howevre £2400 was removed from my account on Monday 14th June - the bank say they have referred it to FRAUD - my account was suspended my card stopped and my mobile banking stopped - yet no one from FRAUD has spoken to me and no one been in touch - I believe the above 2 incidents may be linked - have spoken to the police - citizens advice - ICO - etc etc - no one seems to have any thing concrete to offer here ? 

ThisnotThat

I agree with them that the first issue was not an APP scam.  Sending money to a cowboy company won't be covered.

I'm not sure what you're asking about the latter?  If you want to, phone them up and ask them although presumably they're still investigating it.

eskbanker

Spritecs said:

Then to add insult to injury my account was hacked by someone who said he was phoning from my bank fraud team ( I thought it was about the above ) it was supposedly about another attempt to take £450 from my account in London - he said he was going to secure my account and I was nervous so I asked him to call back and he did and he quoted the first 8 digits of my credit card and the last 3 transactions on my account so very credible howevre £2400 was removed from my account on Monday 14th June - the bank say they have referred it to FRAUD - my account was suspended my card stopped and my mobile banking stopped - yet no one from FRAUD has spoken to me and no one been in touch - I believe the above 2 incidents may be linked - have spoken to the police - citizens advice - ICO - etc etc - no one seems to have any thing concrete to offer here ? 

If you're suspicious about someone calling you then you should initiate a call to your bank on a published number (after ensuring that the first call has been properly terminated), rather than simply having the same person phone you again....  Exactly how was £2400 'removed from your account'?

xlnc99

I am too confused how the £2400 was removed. You didnt give any details. They called verified a few bits of info then magically 2400 was removed from your account.

More details needed, clearly missing some important info