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HELP Virgin Media not honouring the offer via the Money Saving Expert link

I signed up to Virgin Media using a link from the MSE website back in May, £23.95pm instead of £51, £75 bill credit and free installation. It all went through OK at £23.95, I took a screenshot, but when I recieved the contract it said £51pm, I got straight on to them and I'm now caught in the loop of hell trying to get it sorted. The only thing they seem interested in doing is throwing the customer service person I spoke to last under the bus. 

I would ideally like them to come and take everything out and I never ever want them to darken my door again, but of course I know stopping my DD and requesting this will only be detrimental to me, my credit score etc etc.

I sent screenshots to them as instructed back at the beginning of June proving my case and the person I spoke to then said "no problem this will be sorted in a couple of days", 2 weeks later and myh altest bill is, you guessed it £51. I've just spent another 40 minutes on the phone being pushed from pillar to post with the promise of another "this will be sorted".



  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    First Anniversary Name Dropper First Post
    You require either the phones board or consumer rights board .
    This is praise vent and warnings board .
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