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Vueling partial refund only

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camino1
camino1 Posts: 1 Newbie
edited 19 May at 4:56PM in Coronavirus Board
My flight from Bilbao to gatwick on 25/04/21 was cancelled by Vueling. I opted for refund since I already had vouchers from other airlines to use up in future. They sent me an email asking for confirmation of my bank details in order to refund me part of the money (£103 of £243) with no explanation why. For fear of not receiving any of it back I face my details. I received this partial repayment and am still waiting for the rest. I have got through on the phone several times only to be told the same thing ... I will receive the balance in 5 to 7 days. I am furious. Has anyone else had this / had any success in receiving full refund ? 
Thanks 

Comments

  • 7Phil
    7Phil Posts: 496 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    I'm not sure I understand - you got partially refunded and when you called up they told you that you will receive the balance in 5-7 days??

    Is the simple solution just to wait 5-7 days?
  • bagand96
    bagand96 Posts: 6,549 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Could it be that they are processing refunds in date order of flights, rather than by reservation? So you may have received the refund for the outbound, and the inbound will be refunded in due course?

    Only thing I can think of, seems rather odd though. 
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